1 Reply Latest reply on Oct 29, 2013 8:03 PM by A.T. Romano

    How do you get the online chat help to work for you?


      Why do I wait for help on the chat for hours and then the second it says I am connected and it gives me a name, the chat session then ends without us even talking? This has happened two nights in a row now.  I opened a chat session at 7 tonight and at 10:40 it finally connected and immediately said it ended.  I also went from 2 people in front of me to 3 people in front of me at one point.  Does chat really work?