Are you sure you are using Adobe Reader? On what device?
Or is it Adobe Digital Editions?
My apologies, Adobe Digital Editions.
I am moving your post to the ADE forum.
Is your eReader a dedicated eReader or a tablet with eReader capabilities?
Dedicated eReaders are usually authorized via ADE (Digital Editions) on the computer,
and tablet eReaders via the app on the eReader.
How far have you got along the process?
What exactly are you trying to do to authorize the device?
I'm having a similar problem as well, although I'm trying to authorize my laptop. I'm also trying to access acsm files. Check out this other post for others with the same issue: http://forums.adobe.com/thread/1111018?tstart=0
I verified that my Google password is correct. I've attempted logging in both with and without @gmail.com for my ID. Either way, it keeps saying that my ID or password is incorrect.
Please help us!
3 people found this helpful
You probably need to create an Adobe ID (and associated password).
To to www.adobe.com, click on sign in (top right). and follow instructions for 'don't have an Adobe ID'
Then do 'menu/Help/Authorize Computer' and enter your new Adobe ID and password into ADE.
Then if you are using a eReader device, 'menu/Help/Authorize Device' to copy the authorization to the device.
Thank you all for your help. It ended up working after one of my attempts and I'm not even sure what I did. I think sjpt had the right idea.
Appreciate the responses. Have an excellent week!