17 Replies Latest reply on Oct 30, 2013 10:22 PM by Vinay Dwivedi

    Bought Premiere Pro CC, still having problems!

    joomclub Level 1

      I was using the trial version of Premiere Pro CC on my Windows 8 highly configured PC for a client's wedding video project!


      The trial ended yesterday and I bought the monthly subscription.


      Now when I open the project, all the .MTS files are showing as RED and question mark in Import pane!


      Not the video, not even the audio for it is working!


      See this screenshot,




      I took one file as an example

      I imported the same file again and the file showed up good. The vidoe played, but the audio is missing. WHY ?

      See this screenshot,




      I even compared both the files path and they both are exactly the same.

      See this screenshot,




      Then howcome it shows as question mark ?

      Why is the audio not playing ?

      This never happened with me in CS6 , and we did over 50 projects from MTS files.



      Let me know, how to fix this!