PP CC show me this error above. After launching PP and choosing a project the screen remain black in the PP interface. Using the mouse it only bleeps sound telling mee to do something. Checking with Alt-Tab onlu the desktop and PP are actual. After closing PP by the task manager I cannor open again. CS6 is not a problem. De-install and re-install does not solve this problem.
Help please? !!
Are you running 7.0 or 7.0.1. If you're not sure, it's shown at the top of the About Premiere Pro popup.
because of this problem I reinsytalled PP CC, but I checked it is : 7.0.1
The error message "application.cpp-3685" points to a problem with the workspace, which is saved as part of the project. If this is a project that originated in CS6, then try opening, selecting one of the system workpace presets or, if it's already set to a system preset, then reset the workspace. Save, close, and try to load the project.
Edited: Also, while you have the project open in CS6 but before resetting the workspace, please take a screenshot and send it to me. That will help us attempt to repro the bug.
If the project originated in CS7, then please send me a copy of the project. I'll send you a private message with my contact info.