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It sounds like you are sending them the URL from your browser when you are viewing the form in "authoring mode" - to send out the link/URL to the fillable form (which does not ask for any login) you can go to the "Distribute" tab and on the "Web Form" sub-tab click "Copy Link", if the form is "Closed" it will ask you if you want to "Open" the form, the form needs to be in the "Open" state to collect responses so say "Yes". This will copy the link to your clipboard and you can then send that link/URL out.
Also, if you close the form (by clicking the X in the upper right corner) and are looking at the "My Forms" tab in FormsCentral, with the form selected there is a "Link" button in the toolbar along the top which copies the form URL to send out.
Here are a few documents that include information on how to distribute forms: https://www.acrobat.com/formscentral/en/quickstart/distribute-web-form.html
Thank you for the response. I am sending the link that comes from the Copy Link area in the Distribution Tab not the main URL. I am not sure what to ask him that he would be doing wrong. I guess I can ask him if he is using my link or another.
Okay, solved. He was not clicking on the link I was sending. He was clicking on some other link he obtained from ? It works fine, ha!
Thanks for all your help