Is this a link to a FormsCentral form or some other type of document? You can forward the email to me at email@example.com and I can take a look.
One guess, if this is a FormsCentral form, is that the author sent you a link to the form in authoring mode and not the URL to the fillable form.
a FormsCentral custom template
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Then it is the case I mentioned, the author sent the URL from the address bar viewing the form in Edit mode rather than copying the Fillable Form link.
You'll need to respond to the form author and ask them to send out the correct link/URL to the fillable form (which does not ask for any login). They can go to the "Distribute" tab and on the "Web Form" sub-tab click "Copy Link", if the form is "Closed" it will ask if they want to "Open" the form, the form needs to be in the "Open" state to collect responses so say "Yes". This will copy the link to their clipboard and they can then send that link/URL out.
Also, if they close the form (by clicking the X in the upper right corner) and are looking at the "My Forms" tab in FormsCentral, with the form selected there is a "Link" button in the toolbar along the top which copies the form URL to send out.
Here are a few documents that include information on how to distribute forms: https://www.acrobat.com/formscentral/en/quickstart/distribute-web-form.html
Thanks I will working with the author.
I just received this email from Adobe. This may help our 1:00 call.