If you want to send me the link to your form I can take a look. Do you have skip logic or show/hide logic that might be hiding those required fields? If required fields are not shown they will not be required. You can send me the link at firstname.lastname@example.org
Hi, Josh is off today, he shared your form with me so let me see if I can help you.
I see that you have skip logic on your form. Would it be possible to find out on which device the form with the missing required field values was submitted from? Also can you confirm that the fillers are filling out the online form and not the PDF version of the form?
We had a customer complaining that on certain device (HTC DNA for example) the dropdown with skip logic doesn't work. We don't have access to this particular device and could not reproduce the problem with any of the devices that we have... just wondering if you encouter the same issue as he did.
The more information we can get about the customers who filled out the submissions that were missing the required fields the better. I know you mentioned you thought "Chrome", knowing the operating system and Chrome version used would help diagnose.