I have been looking into this for you and I or someone will get back to you.
1 person found this helpful
You can try to contact Customer Support as they would be the best to resolve this issue - https://www.acrobat.com/misc/en/contact-support.html
However, since I know you already tried customer support if you send me the email address the account is listed under and some additional contact information I can escalate your case myself right away. You can send info to firstname.lastname@example.org and I'll respond with some additional info and inquiries.
Were you able to get this resolved?
Yes. This issue was resolved.
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