1 Reply Latest reply on Nov 1, 2013 2:49 AM by sjpt

    code: E_STREAM_ERROR:WinInet returned 0(0) ?

    cucciq

      I cannot read what I bought just because ADE does not authorize my computer. It happens repeatedly, whenever I try to open to .acsm file.

      Is there any way to solve the problem or did I just waste money? (I can't buy the paper version unfortunately from where I live).

       

      I tried to search on the Internet but no effective answer so far. Neither could I contact any Adobe agent.

      I appreciate any help in advance,

       

      thanks!

        • 1. Re: code: E_STREAM_ERROR:WinInet returned 0(0) ?
          sjpt Level 4

          Two suggestions, the first is the most likely in this case but hard to tell due to the odd ways it reports itself ....

           

          1) ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

           

           

          2) ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

           

           

          Some people have found ADE trying to upgrade automatically. 

          It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

          Probably best to say no if 2.0.x installation asks if you want to migrate your library.