2 Replies Latest reply: Nov 1, 2013 10:39 AM by Jbrown432 RSS

    Update Failed - AAM will not update my CC apps

    Jbrown432 Community Member

      I have tried uninstalling, reinstalling, and just don't know what else to do. I've been trying to update my CC apps. It tells me everything is up to date which is not true at all. After Effects has a new update and it does not see it from the application itself or from CC desktop app. I've tried installing manualy and this is the error I get. PLease someone has to have seen this before. Help adobe, I don't know what to do. I just need my software to update!Screen Shot 2013-11-01 at 9.23.45 AM.png

        • 1. Re: Update Failed - AAM will not update my CC apps
          Jeff A Wright Employee Hosts

          Jbrown432 please review your installation logs for the cause of the update failure.  You can find information on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  Please feel free to post any specific error messages to this discussion.

          • 2. Re: Update Failed - AAM will not update my CC apps
            Jbrown432 Community Member

            I uninstalled and ran the adobe cleaner. Reinstalled my CC apps. It tells me it needs updates now. It fails with this error for all these apps.

             

            Adobe CSXS Extensions 4

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210


            Adobe Media Encoder CC 7.1 Update

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210


            Adobe Bridge CC 6.0.1 Update

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210


            Adobe Premiere Pro CC October 2013 (7.1) Update

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210


            Adobe Photoshop 14.1.2

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210


            Adobe After Effects CC (12.1) update

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210


            Photoshop Camera Raw 8.2(CC)

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210


            Dynamic Link Media Server 7.0.1 Update

            There was an error installing this update. Please quit and try again later. Error Code: U44M1I210