1 2 Previous Next 47 Replies Latest reply on Dec 21, 2013 8:20 AM by Matthias Cieschinger

    After 12.1 Update - Unable to load font "^0" "Helvetica Neue" error

    ChrisDr

      I've just updated to After Effects CC 12.1, and I'm now getting the following error when launching:

       

      After Effects warning: Unable to load font "^0" "Helvetica Neue"

       

      After pressing OK, I get another error:

       

      Cannot load font required for the After Effects interface. Please replace the font or reinstall After Effects.

       

      And then a final error:

       

      After Effects can't continue: unexpected failure during application startup

       

      I'm on Mac OS 10.9, and this was working just fine with the 12.0.1 patch. I've double-checked that Helvetica Neue is installed and all other CC apps work just fine. Any ideas?

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