The easiest thing to do is usually just to download the trial and enter your serial number into that.
Thanks. I figured it out. That info needs to be passed to the help finger talkers. And the link should be removed from the download sight. Took 1.5 hours of waiting for the helpdesk to say wait 24 to 48 hours then try again. Fortunately I tried the Alternate link and it worked like a champ.
Not a good customer service experience. Understatement.