Serial numbers are specific by version... a v10 number will not work with v12... which you have already discovered
>made a big update of my graphics card. But I doubt the problem comes from this update
There have been problems with a recent nVidia driver... do you have nVidia, and what is your driver version number?
IF you have nVidia... How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
thanks for your help.
yep, it's a NVIDIA... it's a GeForce GT 530 driver 18.104.22.16865. (Windows 7).
you think the problem come from that?
You seem to have missed recent threads here regarding widespread display problems targeting Premiere Elements 10 users with NVIDIA video cards.
Please check out the recent thread where I have tried to compile most of these reports.
For now, the answer is not to go for the latest version of the video card driver, but rather to roll it back.
You may want to contact NVIDIA directly regarding the specifics of your situation. Apparently it has helped some who sought help there.
But, the roll back has helped quite as few as you can tell from the thread.
We look forward to your progress.
Add On...where exactly did you get your information on the use of Premiere Elements serial numbers? Adobe Chat or elsewhere?
thanks for your reply.
I'll get in touch with NVIDIA but this seems to be a hell of a problem since I have no idea what my previous version of the video card driver was.
But well... if there is no other option, I'll have to do that...
about the version question, it was on the French site of Adobe. Can't remember how I got that answer. Wasn't a forum... just some kind of help stuff...
I always write that problems with the same symptoms can (often do) have different causes.
So, it will be interesting to learn of your results.
Looking forward to further developments when you get the time.
right... thing is that I only use this computer once or twice a week (it's in a house where I go only from time to time) thus I won't be able to solve this problem propably before a week or two....
I'll let you know.