1 Reply Latest reply on Nov 4, 2013 12:41 PM by Josh_Corey

    trying to save a form as a PDF

    LukeCoach

      I created a form, and I am trying to save it as a PDF. A window pops up telling me I must sign in with a paid account in order to do this. But, I AM signed in, with a apid account. Please advise on how to proceed...

        • 1. Re: trying to save a form as a PDF
          Josh_Corey Adobe Employee

          Hi;

           

          One thing to confirm is that you were indeed the author of the form - if a "Free" level user shares a form with you the "form rights" are based on the author, so if a "Free" level user shared the form you would not have paid features such as Save as PDF in the form. 

           

          Also, are you certain that the account is reflecting being a paid account?  Are other paid level features enabled (you can create more than one form, set up Notifications, Redirect URL etc)?

           

          You can send me the email address you signed up with to jcorey@adobe.com and I can confirm the status of your account.

           

          Thanks,

          Josh

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