4 Replies Latest reply on Nov 6, 2013 12:19 PM by mrfcj

    Premiere Elements won't open

    mrfcj Level 1

      I have been using it successfully for a year.

       

      I have 86gig free and 16gig RAM.

       

      EventViewer says:

       

      Faulting application name: Adobe Premiere Elements.exe, version: 11.0.0.0, time stamp: 0x5041d43d

      Faulting module name: Display.dll, version: 6.0.0.0, time stamp: 0x5041d00d

      Exception code: 0xc0000005

      Fault offset: 0x00000000000230bc

      Faulting process id: 0x1150

      Faulting application start time: 0x01ceda4eb7ce1e83

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 11\Display.dll

      Report Id: 442d0a58-4642-11e3-aa1f-e02a822f3926

        • 1. Re: Premiere Elements won't open
          John T Smith Adobe Community Professional & MVP

          >Faulting module name: Display.dll

           

          Read Display driver & Baddriver http://forums.adobe.com/thread/1328594 and check your driver version... a Windows update and the need for a newer driver is the "usual" cause of a display problem

          • 2. Re: Premiere Elements won't open
            A.T. Romano Level 7

            mrfcj

             

            By any chance are you working from a dual monitor setup?

             

            Are you on a network? Are you using non default locations for program installation and/or program associated folders and files.

             

            Have you looked at deleting the Adobe Premiere Elements Prefs file? In Windows 7 or 8 or 8.1 64 bit, the path is:

             

            Local Disc C

            Users

            Owner

            AppData

            Roaming

            Adobe

            Premiere Elements

            11.0

            and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Check Folder Option mentioned below so that you can see whole path.

             

            If you do have the latest version of the video card driver installed, consider deleting the BadDrivers.txt file. I am assuming that you have Windows 7 or 8 or 8.1 64 bit Windows and not XP. So, the path to the BadDrivers.txt file should be

             

            Local Disc C

            Program Data

            Adobe

            Premiere Elements

            11.0

            and in the 11.0 Folder is the BadDrivers.txt file that you delete. Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the complete path.

             

            Looking forward to your results.

             

            Thanks.

             

            ATR

            • 3. Re: Premiere Elements won't open
              mrfcj Level 1

              I went to Adobe chat and the problem was resolved.  It was driver related.  See my response to AT Romano below.

              1 person found this helpful
              • 4. Re: Premiere Elements won't open
                mrfcj Level 1

                I went on Adobe chat and the agent took control of my laptop and fixed the problem as I watched.

                 

                I had been away for a month, using only the laptop.  It was completely updated and all drivers were up to date.  When I came home I went back to a dual monitor setup (extend, not duplicate screen).

                 

                It turned out that the driver for the monitor was not up to date.

                 

                Answers to your other questions:

                 

                No, not on a network, all locations are default.

                I had deleted the Prefs file.

                I am using Windows 7 64 bit.

                 

                I didn't know about the BadDrivers.txt file.

                 

                Many thanks ATR

                1 person found this helpful