10 Replies Latest reply on Nov 7, 2013 10:28 AM by Jeff A Wright

    Adobe Elements 12 Organizer won't launch

    1J12

      For reference, I've a Mac OS X, version 10.6.8.

       

      I've recently downloaded the full version of Adobe Elements 12. The video editor works fine, but the organizer gets the following error:

       

      Adobe Elements 12 Organizer cannot be opened because of a problem.

       

       

      The details of the problem are here:

       

      Process:         Adobe Elements 12 Organizer [2499]

      Path:            /Applications/Adobe Elements 12 Organizer.app/Contents/MacOS/Adobe Elements 12 Organizer

      Identifier:      com.adobe.ElementsOrganizer12

      Version:         ??? (???)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [99]

       

       

      Date/Time:       2013-11-06 00:09:41.176 +0000

      OS Version:      Mac OS X 10.6.8 (10K549)

      Report Version:  6

       

       

      Interval Since Last Report:          380 sec

      Crashes Since Last Report:           1

      Per-App Crashes Since Last Report:   1

      Anonymous UUID:                      7ED88C79-5AF0-4D5E-8CB7-16D90999E4AF

       

       

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)

      Exception Codes: 0x0000000000000002, 0x0000000000000000

      Crashed Thread:  0

       

       

      Dyld Error Message:

        Library not loaded: /usr/lib/libcurl.4.dylib

        Referenced from: /Applications/Adobe Elements 12 Organizer.app/Contents/MacOS/../Frameworks/dvacaptioning.framework/Versions/A/dvacaptioni ng

        Reason: Incompatible library version: dvacaptioning requires version 7.0.0 or later, but libcurl.4.dylib provides version 6.0.0

       

       

      Binary Images:

          0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <486E6C61-1197-CC7C-2197-82CE505102D7> /usr/lib/dyld

       

       

      Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.51f53

      Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

      Memory Module: global_name

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)

      Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

      Network Service: AirPort, AirPort, en1

      Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB

      Serial ATA Device: MATSHITADVD-R   UJ-898

      USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24400000 / 2

      USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0x04600000 / 2

      USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

      USB Device: Bluetooth Module, 0x05ac  (Apple Inc.), 0x8218, 0x06130000 / 5

       

       

      Any help would be much appreciated!