2 Replies Latest reply on Nov 5, 2013 7:52 PM by A.T. Romano

    Online Services not Initialized


      I have installed Photoshop Elements 11 and Premiere Elements 11 on my MAC and while the installation appears to have been successful I get the following error message every time I open the Organizer:

      Online Services could not be initialized.  Please reinstall.  Or press OK to continue without online services.

      Does anyone have suggestions for me?

        • 1. Re: Online Services not Initialized
          the_wine_snob Level 9

          Is your Mac connected to the Internet?


          There are a few modules of PrE, that need to be activated via the Internet, and then aspects of PrE, that require downloading, to use.


          Good luck,



          • 2. Re: Online Services not Initialized
            A.T. Romano Level 7



            A good Internet connection is essential, but, if you have that, have your tried to refresh the Online Services via Edit Menu/Preferences/Web Sharing (that is the Windows route).


            I am not sure what the Premiere Elements Mac counterpart would be, but I would assume that it would be wherever the Premiere Elements Mac preferences are available.


            Please update us on your progress.