3 Replies Latest reply on Nov 8, 2013 8:49 AM by av8ercfi

    Serial number problem

    av8ercfi Level 1

      I am getting a message saying I need to de-activate a computer before I can keep using my CS6.5 products. It says I have more than 2 computers using it. I have only two computers using it, my desktop and my laptop. I have had to replace the mother board in my desktop (twice) and I got this message after the most recent MOBO replacement. What do I do about this? I replaced the MOBO because it failed. I am unable to put it back in because it doesn't work.

       

      When I started the new MOBO I had to re-enter my serial number. It looks loke Adobe is checking some identification on the system to keep track of the number of computers using the product. Since I can't put the old MOBO back in and de-activate the stuff, how am I supposed to keep using a product I paid good money for?

       

      Joe