serial number validation please connect tothe internet

[AngeloVargas]

Hi Iwant to register my adobe elements 12 software but I get the following error:

"serial number validation please connect tothe internet"

I already connected to internet my connections is ok.

any help will be appreciated.

[ShefaliG]

Please share your OS details.

Could you please share the following logs:

Win:

Go to them either by running %temp% on start > run or by manually browsing to: C:\Users\<user name>\AppData\Local\Temp

1. PDApp.log,

2. oobelib.log

3. amt3.log,

and 4. C:\Program Files (x86)\Common Files\Adobe\Installers\PSE12 STI Installer*.log

Mac:

/tmp/amt3.log, oobelib.log,

~/library/logs/PDApp.log,

/library/logsAdobe/Installers/Adobe Photoshop Elements *.log.gz

thanks.

~ Shefali

[AngeloVargas]

Hi thansk for your Answer.

In the following link you can see the logs you requested.

https://drive.google.com/folderview?id=0B2IDQOYaEarqVmM3SUw3cml4N00&usp=sharing

OS information:

I appreciate any help you can give me abou it.

[Perrypy]

Hi ShefaliG,

I'm having the same problem today. Could you help me out?

I'll have to mention that I changed my Adobe-ID password while installing but that worked fine.

Further no problems during installation.

Here's some system info:

Same log files as asked to Angelo can be supplied if needed.

Thx, Perry