2 Replies Latest reply on Nov 7, 2013 8:27 AM by Curt Y

    Adobe Photoshop CC and Cs6  not starting up on PC

    usakiwi

      I am able to use  premiere pro and after effect but cannot get  either illustrator or photoshop cs6 or cc to work.

      information that I get at start up is

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          Photoshop.exe

        Application Version:          14.0.0.0

        Application Timestamp:          5176451b

        Fault Module Name:          MSVCR100.dll

        Fault Module Version:          10.0.40219.1

        Fault Module Timestamp:          4d5f034a

        Exception Code:          c0000005

        Exception Offset:          0000000000036adf

        OS Version:          6.1.7600.2.0.0.256.4

        Locale ID:          1033

        Additional Information 1:          42f1

        Additional Information 2:          42f12ee30f84620d9af4418347074e14

        Additional Information 3:          59f7

        Additional Information 4:          59f728bada53ca39982e997da9eb020f

       

      running on a PC  windows 7 with 16 meg of ram and 6 core processor, had previously had CS 5 mater edition running fine. cleaned it off the system and now cannot for the life of me get  cs6 or cc to work.

      help

      i have read some other situations but cannot seem to find the resolution to my situation