13 Replies Latest reply on Nov 17, 2013 8:25 PM by jiawa

    Adobe Extension Manager will not install extensions

    aashhley

      The "install extensions" button is grayed out and unclickable. I have updated everything possible but it still remains the same. I am running Mac OS 10.8.5.

      Screen Shot 2013-11-07 at 3.59.15 PM.png

        • 1. Re: Adobe Extension Manager will not install extensions
          Carl Sun Level 4

          Have you installed any CS6 products such as Dreamweaver CS6 or Photoshop CS6? Apparently there is no products listed in the left panel of Extension Manager CS6. It doesn't make sense to enable "Install" button without product.

          • 2. Re: Adobe Extension Manager will not install extensions
            pimafonk

            Hi,

             

            I have the same problem since I installed Flash CC trial, all my CS6 apps disappeared from the Extension Manager CS6, and only Flash CC appears in the Extension Manager CC (that seems logic).

             

            I tried to uninstall the CC products using the ClearRemovalCC tool, but it doesn't change the problem.

             

            I'm running Mac OS 10.9 with a CS6 Master Collection.

             

            Thanks,

            • 3. Re: Adobe Extension Manager will not install extensions
              aashhley Level 1

              Hi Carl,

               

              I have multiple Adobe CS6 products installed on my Mac. I have no idea why they aren't showing up in the panel.

              • 4. Re: Adobe Extension Manager will not install extensions
                Carl Sun Level 4

                Hi pimafonk and aashhley,

                 

                Please run "Adobe ExtendScript Toolkit CS6" from Launch Pad or "/Applications/Utilities/Adobe Utilities-CS6/ExtendScript Toolkit CS6", input "BridgeTalk.__diagnostics__;" (exclude double quotation marks) in the main window, then click "Debug->Run". You will get diagnostics information in Javascript Console window at the top right corner.

                 

                Please check the value of "Path" under "Targets" section to see if all CS6 products you installed have correct path. If the listed paths are not consistent with the actual install paths, Extension Manager can't list them.

                • 5. Re: Adobe Extension Manager will not install extensions
                  aashhley Level 1

                  The JavaScript Console is only displaying information for the CS5/CS4 products I have installed and shows no information for any CS6 product.

                  • 6. Re: Adobe Extension Manager will not install extensions
                    pimafonk Level 1

                    Nothing seems out of place, the path is ok.

                     

                    This is the console log :

                    BridgeTalk Diagnostics

                    ----------------------

                     

                     

                              Info:

                                        Name = estoolkit-3.8

                                        Status = PUMPING

                                        Group = cs

                                        Path

                                        Version = 2.0

                                        Build = ES 4.2.12

                                        Next serial number = 40

                                        Logging: = OFF

                                        Now = 16:08:05

                     

                     

                                        Messages:

                                                  Message Version = 2.05

                                                  Authentication = ON

                                                  Digest = ON

                     

                     

                              Thread: estoolkit-3.8#thread

                                        Avg. pump interval = 52ms

                                        Last pump = 79ms ago

                     

                     

                                        Ping: 7

                     

                     

                                                  ECHO_REQUEST: ECHO_RESPONSE

                                                            Timeout = undefined

                                                            Handler = undefined

                     

                     

                                                  STATUS: PUMPING

                                                            Timeout = undefined

                                                            Handler = undefined

                     

                     

                                                  MAIN: MAIN

                                                            Timeout = undefined

                                                            Handler = installed

                     

                     

                                                  LAUNCHED: LAUNCHED

                                                            Timeout = undefined

                                                            Handler = installed

                     

                     

                                                  DIAGNOSTICS: DIAGNOSTICS

                                                            Timeout = undefined

                                                            Handler = installed

                     

                     

                                                  INFO: INFO

                                                            Timeout = undefined

                                                            Handler = installed

                     

                     

                                                  SETUPTIME: thread=1ms, left=30ms

                                                            Timeout = undefined

                                                            Handler = undefined

                     

                     

                              Instances: 3

                     

                     

                                        estoolkit-3.8#dbg:

                     

                     

                                                            msg[16:08:05]: 00000035

                                                                      @BT>Version = 2.05

                                                                      Target = estoolkit-3.8#dbg

                                                                      Sender = estoolkit-3.8#dbg

                                                                      Sender-ID = localhost:mac6081

                                                                      Timeout = 16:08:06

                                                                      Type = Ignore

                                                                      Response-Request = Timeout

                                                                      Headers = (no headers)

                                                                      Timestamp = 16:08:05

                                                                      Serial-Number = 35

                                                                      Received = undefined

                                                                      Result = undefined

                                                                      Error = undefined

                                                                      Body = (empty)

                     

                     

                                                  Incoming: 1

                     

                     

                                                  Outgoing: 0

                     

                     

                                                  Handler: 9

                                                            ExtendScript = for all messages

                                                            Error = for only msg #25

                                                            Error = for only msg #27

                                                            Error = for only msg #31

                                                            Result = for only msg #35

                                                            Error = for only msg #35

                                                            Timeout = for only msg #35

                                                            Result = for only msg #37

                                                            Error = for only msg #37

                     

                     

                                        estoolkit-3.8#estk:

                     

                     

                                                            msg[16:08:05]: 00000037

                                                                      @BT>Version = 2.05

                                                                      Target = estoolkit-3.8#estk

                                                                      Sender = estoolkit-3.8#dbg

                                                                      Sender-ID = localhost:mac6081

                                                                      Timeout = 16:18:05

                                                                      Type = Debug

                                                                      Response-Request = Result Error

                                                                      Headers = (no headers)

                                                                      Timestamp = 16:08:05

                                                                      Serial-Number = 37

                                                                      Received = undefined

                                                                      Result = undefined

                                                                      Error = undefined

                     

                     

                                                                      Body: 107 bytes

                                                                                Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

                     

                     

                                                  Incoming: 1

                     

                     

                                                  Outgoing: 0

                     

                     

                                                  Handler: 1

                                                            ExtendScript = for all messages

                     

                     

                                        estoolkit-3.8: (main)

                     

                     

                                                  Incoming: 0

                     

                     

                                                  Outgoing: 0

                     

                     

                                                  Handler: 1

                                                            ExtendScript = for all messages

                     

                     

                              Targets: 4

                                        Connector = PCD

                     

                     

                                        Installed: 0

                     

                     

                                        Running: 0

                     

                     

                                                  ame-7.0:

                                                            Group = cs

                                                            Path = /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app

                                                            Display Name = Adobe Media Encoder

                                                            MsgAuthentication = ON

                                                            MsgDigest = ON

                                                            ESTK = ON

                                                            BundleID = com.adobe.ame.application

                                                            Status = (not running)

                                                            ExeName = Adobe Media Encoder CC.app

                     

                     

                                                  exman-6.0:

                                                            Group = cs

                                                            Path = /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app

                                                            Display Name = Adobe Extension Manager CS6

                                                            MsgAuthentication = ON

                                                            MsgDigest = ON

                                                            ESTK = OFF

                                                            BundleID = com.adobe.exman

                                                            Status = (not running)

                                                            ExeName = Adobe Extension Manager CS6.app

                     

                     

                                                  exman-7.0:

                                                            Group = cs

                                                            Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

                                                            Display Name = Adobe Extension Manager CC

                                                            MsgAuthentication = ON

                                                            MsgDigest = ON

                                                            ESTK = OFF

                                                            BundleID = com.adobe.exman

                                                            Status = (not running)

                                                            ExeName = Adobe Extension Manager CC.app

                     

                     

                                                  flash-13.0:

                                                            Group = cs

                                                            Path = /Applications/Adobe Flash CC/Adobe Flash CC.app

                                                            Display Name = Adobe Flash Professional CC

                                                            MsgAuthentication = ON

                                                            MsgDigest = ON

                                                            ESTK = OFF

                                                            BundleID = com.adobe.flash

                                                            Status = (not running)

                                                            ExeName = Adobe Flash CC.app

                     

                     

                                        Installed: 4

                     

                     

                                        Running: 0

                     

                     

                                        Groups: 139

                     

                     

                                                  cs3:

                                                            acrobat-8.0

                                                            aftereffects-8.0

                                                            soundbooth-1.0

                                                            bridge-2.0

                                                            contribute-4.5

                                                            devicecentral-1.0

                                                            dreamweaver-9.0

                                                            encore-3.0

                                                            estoolkit-2.0

                                                            fireworks-9.0

                                                            flash-9.0

                                                            illustrator-13.0

                                                            indesign-5.0

                                                            indesignserver-5.0

                                                            incopy-5.0

                                                            photoshop-10.0

                                                            premiere-3.0

                                                            premierepro-3.0

                                                            stockphotos-1.5

                                                            audition-3.0

                     

                     

                                                  cs4:

                                                            acrobat-9.0

                                                            aftereffects-9.0

                                                            soundbooth-2.0

                                                            bridge-3.0

                                                            contribute-5.0

                                                            devicecentral-2.0

                                                            dreamweaver-10.0

                                                            encore-4.0

                                                            estoolkit-3.0

                                                            fireworks-10.0

                                                            flash-10.0

                                                            illustrator-14.0

                                                            indesign-6.0

                                                            indesignserver-6.0

                                                            incopy-6.0

                                                            photoshop-11.*

                                                            premierepro-4.0

                                                            audition-4.0

                                                            ame-1.0

                                                            exman-2.0

                     

                     

                                                  cs5:

                                                            acrobat-9.0

                                                            aftereffects-10.0

                                                            soundbooth-3.0

                                                            bridge-4.0

                                                            contribute-6.0

                                                            devicecentral-3.0

                                                            dreamweaver-11.0

                                                            encore-5.0

                                                            estoolkit-3.5

                                                            fireworks-11.0

                                                            flash-11.0

                                                            illustrator-15.0

                                                            indesign-7.0

                                                            indesignserver-7.0

                                                            incopy-7.0

                                                            photoshop-12.*

                                                            premierepro-5.0

                                                            audition-5.0

                                                            ame-2.0

                                                            exman-3.0

                                                            flashbuilder-4.0

                                                            flashcatalyst-1.0

                     

                     

                                                  ts1:

                                                            captivate3-en_us

                                                            captivate3-fr_fr

                                                            captivate3-it_it

                                                            captivate3-ja_jp

                                                            captivate3-es_es

                                                            captivate3-de_de

                     

                     

                                                  ts2:

                                                            captivate-4.0

                     

                     

                                                  el2:

                                                            captivate-5.0

                     

                     

                                                  as1:

                                                            acrobat-10.0

                     

                     

                                                  ts3:

                                                            robohelp-9.0

                                                            framemaker-10.0

                     

                     

                                                  cs55:

                                                            aftereffects-10.5

                                                            audition-4.0

                                                            bridge-4.1

                                                            contribute-6.1

                                                            devicecentral-3.5

                                                            dreamweaver-11.5

                                                            encore-5.1

                                                            estoolkit-3.6

                                                            fireworks-11.1

                                                            flash-11.5

                                                            illustrator-15.1

                                                            indesign-7.5

                                                            indesignserver-7.5

                                                            incopy-7.5

                                                            photoshop-55.*

                                                            premierepro-5.5

                                                            ame-2.5

                                                            exman-5.5

                                                            flashbuilder-4.5

                                                            flashcatalyst-1.5

                                                            switchboard-2.0

                     

                     

                                                  el25:

                                                            captivate-5.5

                     

                     

                                                  cs60:

                                                            aftereffects-11.0

                                                            audition-5.0

                                                            bridge-5.*

                                                            contribute-6.88

                                                            devicecentral-4.0

                                                            dreamweaver-12.0

                                                            encore-6.0

                                                            estoolkit-3.8

                                                            fireworks-12.0

                                                            flash-12.0

                                                            illustrator-16.*

                                                            indesign-8.0

                                                            indesignserver-8.0

                                                            incopy-8.0

                                                            photoshop-60.*

                                                            premierepro-6.0

                                                            ame-6.0

                                                            exman-6.0

                                                            flashbuilder-4.52

                                                            switchboard-2.0

                                                            prelude-1.0

                                                            speedgrade-6.0

                     

                     

                                                  el60:

                                                            captivate-60.*

                     

                     

                                                  ts4:

                                                            robohelp-10.0

                                                            framemaker-11.0

                     

                     

                                                  cs70:

                                                            audition-6.0

                                                            bridge-6.*

                                                            dreamweaver-13.0

                                                            encore-7.0

                                                            fireworks-13.0

                                                            flash-13.0

                                                            illustrator-17.*

                                                            indesign-9.0

                                                            indesignserver-9.0

                                                            incopy-9.0

                                                            photoshop-70.*

                                                            premierepro-7.0

                                                            ame-7.0

                                                            exman-7.0

                                                            flashbuilder-5.0

                                                            prelude-2.0

                                                            estoolkit-4.0

                                                            aftereffects-12.0

                     

                     

                                                  el70:

                                                            captivate-70.*

                    ----------------------

                    • 7. Re: Adobe Extension Manager will not install extensions
                      aashhley Level 1

                      This is what mine pulled if it helps:

                       

                      Result: BridgeTalk Diagnostics

                      ----------------------

                       

                                Info:

                                          Name = estoolkit-3.8

                                          Status = PUMPING

                                          Path

                                          Version = 2.0

                                          Build = ES 4.2.12

                                          Next serial number = 21

                                          Logging: = OFF

                                          Now = 10:01:57

                       

                                          Messages:

                                                    Message Version = 2.05

                                                    Authentication = ON

                                                    Digest = ON

                       

                                Thread: estoolkit-3.8#thread

                                          Avg. pump interval = 135ms

                                          Last pump = 7ms ago

                       

                                          Ping: 7

                       

                                                    ECHO_REQUEST: ECHO_RESPONSE

                                                              Timeout = undefined

                                                              Handler = undefined

                       

                                                    STATUS: PUMPING

                                                              Timeout = undefined

                                                              Handler = undefined

                       

                                                    MAIN: MAIN

                                                              Timeout = undefined

                                                              Handler = installed

                       

                                                    LAUNCHED: LAUNCHED

                                                              Timeout = undefined

                                                              Handler = installed

                       

                                                    DIAGNOSTICS: DIAGNOSTICS

                                                              Timeout = undefined

                                                              Handler = installed

                       

                                                    INFO: INFO

                                                              Timeout = undefined

                                                              Handler = installed

                       

                                                    SETUPTIME: thread=0ms, left=1ms

                                                              Timeout = undefined

                                                              Handler = undefined

                       

                                Instances: 3

                       

                                          estoolkit-3.8#dbg:

                       

                                                              msg[10:01:57]: 00000016

                                                                        @BT>Version = 2.05

                                                                        Target = estoolkit-3.8#dbg

                                                                        Sender = estoolkit-3.8#dbg

                                                                        Sender-ID = localhost:mac7754

                                                                        Timeout = 10:01:58

                                                                        Type = Ignore

                                                                        Response-Request = Timeout

                                                                        Headers = (no headers)

                                                                        Timestamp = 10:01:57

                                                                        Serial-Number = 16

                                                                        Received = undefined

                                                                        Result = undefined

                                                                        Error = undefined

                                                                        Body = (empty)

                       

                                                    Incoming: 1

                       

                                                    Outgoing: 0

                       

                                                    Handler: 9

                                                              ExtendScript = for all messages

                                                              Error = for only msg #4

                                                              Error = for only msg #6

                                                              Error = for only msg #12

                                                              Result = for only msg #16

                                                              Error = for only msg #16

                                                              Timeout = for only msg #16

                                                              Result = for only msg #18

                                                              Error = for only msg #18

                       

                                          estoolkit-3.8#estk:

                       

                                                              msg[10:01:57]: 00000018

                                                                        @BT>Version = 2.05

                                                                        Target = estoolkit-3.8#estk

                                                                        Sender = estoolkit-3.8#dbg

                                                                        Sender-ID = localhost:mac7754

                                                                        Timeout = 10:11:57

                                                                        Type = Debug

                                                                        Response-Request = Result Error

                                                                        Headers = (no headers)

                                                                        Timestamp = 10:01:57

                                                                        Serial-Number = 18

                                                                        Received = undefined

                                                                        Result = undefined

                                                                        Error = undefined

                       

                                                                        Body: 107 bytes

                                                                                  Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

                       

                                                    Incoming: 1

                       

                                                    Outgoing: 0

                       

                                                    Handler: 1

                                                              ExtendScript = for all messages

                       

                                          estoolkit-3.8: (main)

                       

                                                    Incoming: 0

                       

                                                    Outgoing: 0

                       

                                                    Handler: 1

                                                              ExtendScript = for all messages

                       

                                Targets: 6

                                          Connector = PCD

                       

                                          Installed: 0

                       

                                          Running: 0

                       

                                                    bridge-4.0:

                                                              Group = cs

                                                              Path = /Applications/Adobe Bridge CS5/Adobe Bridge CS5.app

                                                              Display Name = Bridge CS5

                                                              MsgAuthentication = ON

                                                              MsgDigest = ON

                                                              ESTK = ON

                                                              BundleID = com.adobe.bridge4

                                                              Status = (not running)

                                                              ExeName = Adobe Bridge CS5.app

                       

                                                    devicecentral-3.0:

                                                              Group = cs

                                                              Path = /Applications/Adobe Device Central CS5/Adobe Device Central CS5.app

                                                              Display Name = Adobe Device Central CS5

                                                              MsgAuthentication = ON

                                                              MsgDigest = ON

                                                              ESTK = OFF

                                                              BundleID = com.adobe.devicecentral-3.0

                                                              Status = (not running)

                                                              ExeName = Adobe Device Central CS5.app

                       

                                                    estoolkit-3.5:

                                                              Group = cs

                                                              Path = /Applications/Utilities/Adobe Utilities-CS5.localized/ExtendScript Toolkit CS5/ExtendScript Toolkit.app

                                                              Display Name = ExtendScript Toolkit CS5

                                                              MsgAuthentication = ON

                                                              MsgDigest = ON

                                                              ESTK = ON

                                                              Status = (not running)

                                                              ExeName = ExtendScript Toolkit.app

                       

                                                    exman-5.0:

                                                              Path = /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app

                                                              Display Name = Adobe Extension Manager CS5

                                                              MsgAuthentication = ON

                                                              MsgDigest = ON

                                                              ESTK = OFF

                                                              BundleID = com.adobe.exman

                                                              Status = (not running)

                                                              ExeName = Adobe Extension Manager CS5.app

                       

                                                    photoshop-12.032:

                                                              Group = cs

                                                              Path = /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app

                                                              Display Name = Adobe Photoshop CS5

                                                              MsgAuthentication = ON

                                                              MsgDigest = ON

                                                              ESTK = ON

                                                              BundleID = com.adobe.Photoshop

                                                              Status = (not running)

                                                              ExeName = Adobe Photoshop CS5.app

                       

                                                    switchboard-2.0:

                                                              Path = /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app

                                                              Display Name = SwitchBoard 2.0

                                                              MsgAuthentication = ON

                                                              MsgDigest = ON

                                                              ESTK = OFF

                                                              Status = (not running)

                                                              ExeName = SwitchBoard.app

                       

                                          Installed: 6

                       

                                          Running: 0

                       

                                          Groups: 69

                       

                                                    cs3:

                                                              acrobat-8.0

                                                              aftereffects-8.0

                                                              soundbooth-1.0

                                                              bridge-2.0

                                                              contribute-4.5

                                                              devicecentral-1.0

                                                              dreamweaver-9.0

                                                              encore-3.0

                                                              estoolkit-2.0

                                                              fireworks-9.0

                                                              flash-9.0

                                                              illustrator-13.0

                                                              indesign-5.0

                                                              indesignserver-5.0

                                                              incopy-5.0

                                                              photoshop-10.0

                                                              premiere-3.0

                                                              stockphotos-1.5

                                                              audition-3.0

                       

                                                    cs4:

                                                              acrobat-9.0

                                                              aftereffects-9.0

                                                              soundbooth-2.0

                                                              bridge-3.0

                                                              contribute-5.0

                                                              devicecentral-2.0

                                                              dreamweaver-10.0

                                                              encore-4.0

                                                              estoolkit-3.0

                                                              fireworks-10.0

                                                              flash-10.0

                                                              illustrator-14.0

                                                              indesign-6.0

                                                              indesignserver-6.0

                                                              incopy-6.0

                                                              photoshop-11.*

                                                              premierepro-4.0

                                                              audition-4.0

                                                              ame-1.0

                                                              exman-2.0

                       

                                                    cs5:

                                                              acrobat-9.0

                                                              aftereffects-10.0

                                                              soundbooth-3.0

                                                              bridge-4.0

                                                              contribute-6.0

                                                              devicecentral-3.0

                                                              dreamweaver-11.0

                                                              encore-5.0

                                                              estoolkit-3.5

                                                              fireworks-11.0

                                                              flash-11.0

                                                              illustrator-15.0

                                                              indesign-7.0

                                                              indesignserver-7.0

                                                              incopy-7.0

                                                              photoshop-12.*

                                                              premierepro-5.0

                                                              audition-5.0

                                                              ame-2.0

                                                              exman-3.0

                                                              flashbuilder-4.0

                                                              flashcatalyst-1.0

                       

                                                    ts1:

                                                              captivate3-en_us

                                                              captivate3-fr_fr

                                                              captivate3-it_it

                                                              captivate3-ja_jp

                                                              captivate3-es_es

                                                              captivate3-de_de

                       

                                                    ts2:

                                                              captivate-4.0

                       

                                                    el2:

                                                              captivate-5.0

                      ----------------------

                      • 8. Re: Adobe Extension Manager will not install extensions
                        Carl Sun Level 4

                        Only Flash CC is shown in the diagnostics output; no any CS6 products can be found. Extension Manager uses the same technology as ExtendScript Toolkit to find all supported products. So Extension Manager CS6 can't find products either. Something is wrong in your product configuration database. I am afraid you have to reinstall CS6 products.

                        • 9. Re: Adobe Extension Manager will not install extensions
                          Carl Sun Level 4

                          The issue is the same as pimafonk's. Extension Manager uses the same technology as ExtendScript Toolkit to find all supported products. So Extension Manager CS6 can't find products either. Something is wrong in your product configuration database. I am afraid you have to reinstall CS6 products.

                          • 10. Re: Adobe Extension Manager will not install extensions
                            aashhley Level 1

                            Unfortunately I have the subscription based creative suite and if I uninstall CS6 I will have to install CC which I cannot do because of compatability issues (specifically with InDesign) with other computers in my office. Is there a way I can redownload CS6 from the subscription based creative suite?

                            • 11. Re: Adobe Extension Manager will not install extensions
                              Carl Sun Level 4

                              Do you mean you have no CS6 installer file or DVD? There seems no CS6 products download anymore except Fireworks CS6.

                              • 12. Re: Adobe Extension Manager will not install extensions
                                aashhley Level 1

                                The subscription service does not come with a CS6 installer file or DVD. You download the individual applications from the "cloud".

                                • 13. Re: Adobe Extension Manager will not install extensions
                                  jiawa

                                  CS6 Applications can be reinstalled from https://creative.adobe.com. When you sign in on this Web Site, click "Download Center" at the top of page, then choose "InDesign",it will redirect to the page of https://creative.adobe.com/products/indesign . In  this page choose the InDesign Version "InDesignCS6", click "Download InDesign CS6" now you will download Creative Cloud Cilent, after installing and loging in, it restarts installing InDesingCS6 automatically.