So, I baught Adobe Elements Premier a few months prior. I used it very often for my youtube channel and began having problems with my computer, so, I factory reset and whiped the slate clean! But when i came back to renew my copy of Premier, it said the code was invalid and cannot be used! Please help! I spent my savings to start this youtube channel and this delemma has brought this whole situation to a halt! Also, I contacted support by phone and they were going to charge me forty bloody dollers to talk to someone who could help!
Welcome to the forum.
The "for pay" support is for Technical Support. You need to contact Customer Support instead, and there is a Live Chat (if you choose "I still have a problem") should be able to rectify your issue.
If you are talking about your Premiere Elements reinstall being block by an invalid serial number, then you want to use the following link to contact Adobe Chat. For this purpose, it should not matter if you have Premiere Elements 4 or 12. If you were looking for technical service for your product, that is another matter.
Section 2 on the page that opens should be set for "Serial Number issues or activating my product"
After the link opens, click on "I still need help." to bring up the Adobe Chat pop up. Make it clear that you are having a product activation issue related to your purchased serial number.
Please let us know the outcome.