Adobe Digital E-reader

[Guest]

Hi, I just downloaded ADE, and it was asking me to put my username and password, so it can authorize my computer. I did this, and got an error, so I tried to select the option to use the program without authorizing my computer, and it still gave me the same error. In both cases, it was saying something about an unexpected error in the activation or registeration website. Help please, I can't open my e-files that I downloaded, thanks.

[pwillener]

Please ask in the Digital Editions forum.

[Guest]

Where is that? I am sorry, I am so new to the website, thanks

[pwillener]

It's here: http://forums.adobe.com/community/adobe_digital_editions

I have moved your post over there, so you don't need to post again.

[Guest]

Thanks

[sjpt]

Try the two suggestions below; probably the first should work in your case, but?

1) ~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

2) ~~~~~~~~~

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

Some people have found ADE trying to upgrade automatically. 

It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

Probably best to say no if 2.0.x installation asks if you want to migrate your library.