1 Reply Latest reply on Nov 8, 2013 10:17 AM by Ashutosh.Nigam

    Got this error code when updating CS6 Photoshop. U44M2P7.

    mrk222@sbcglobal.net

      Got this error code when updating CS6 Photoshop. U44M2P7.

        • 1. Re: Got this error code when updating CS6 Photoshop. U44M2P7.
          Ashutosh.Nigam Adobe Employee

          I believe you are not a CC subscription user..

           

          Please provide us with the following logs.

          You can find them at:

          PS patch Installer logs

          For Mac:

          Library\Logs\Adobe\Installer

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers

           

          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


          You can zip all the files together and send us through mail. This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.

          Regards,
          Ashutosh

          asnigam@adobe.com