How do I provide feedback to Adobe? Is anyone listening?
Bakerxxxxx Nov 8, 2013 11:16 AMPeriodically I find situations in using Adobe products where I can't imagine why the product or service is set up or operates in a particular way. When I go to Adobe web site there is no avenue for feedback. I wonder, does Adobe make it difficult to give feedback because it doesn't want to hear from a very loyal customer?
Today, for example, I got a message to update Adobe Acrobat Reader. This sent all kinds of beware signals in my mind because of past experiences. (see explanation below) So I decided to give feedback using a feedback button on the updater. The feedback assumed I was already done the update because it asked me to give a general impression of my experience. So I stopped there and proceeded first with the update. However after I finished the update, the feedback button had disappeared. Why? Because the last step in the updating process was to reboot. Once I rebooted, I could not find a feeback mechanism anywhere in the Adobe web pages.
So here's my feedback on this particular experience.
1. Make a feedback mechansim appear after bootup in a manner similar to the message asking me to update.
2. And now to the feedback I wanted to send Adobe. Stop 3rd party companies from sending "update" messages for Adobe Acrobat.
Explanation: Although it hasn't happened recently, in the last few years I have received multiple times an Adobe update message that I'm now guessing came from Google instead of Adobe. I think it came from Google because I kept receiving the message even after the update was completed. More important, after the update I discovered that Google Chrome was installed. I really don't like Chrome. It messes with and controls a lot of things on my computer that I don't want to have happen. For example, after discovering Google Chrome on my computer I uninstalled it. But then I found the attachments and forwards people sent me in e-mails no longer would open when I clicked on the web page addresses in the e-mail. All I got were blank pages with some kind of "sorry" message. So I searched the Internet for about an hour and eventually found one helpful soul who explained how to unscramble the Google Chrome uninstall problem. Get this, first I had to install Foxfire and then make it, not Internet Explorer, be primary. Later on in the process, I was able to switch back to Internet Explorer as primary. There was a lot more involved but the outcome was successful. My conclusion, two hours of wasted time after updating a product from a company I totally respect, Adobe Reader.
Please tell Adobe to stop letting third party companies use it's updating mechanisms. Not knowing for sure if the update is coming from Adobe or from some other company is real incentive to ignore update messages, which in turn means the product in question becomes less and less effective.
Thanks for listening.



