1 Reply Latest reply on Nov 8, 2013 3:56 PM by John T Smith

    Installproblems PSE-12 and PrE-12 on Mavericks


      I've bought the 2 Elements programs via Adobe Webshob in Ireland. By e-mail the serialnumbers recieved.

      After downloading via Downloader and installing via installmanager programma's seem to be correct installed.

      By opening the Welkomscreen forces to Sign-in and ask for the serialnumber. After entering the message:

      "we are unable to validate this serialnumber for Photshop elements 12. etc.

      Starting as a trialversion is unable, also the Sign-in screen apeers with the same result.

      Al other adobe programms are running.

      Please help!!