4 Replies Latest reply on Nov 10, 2013 11:34 AM by ragtimelil

    Can't get connected with DE

    ragtimelil

      I"ve been using DE for about a year. Suddenly, I can't fulfill books or return them. It say it can't connect to the fulfillment server and to check my internet connection. Obviously, I'm on the internet. I did just clean out my system to get rid of Conduit. Could that have done it?

        • 1. Re: Can't get connected with DE
          sjpt Level 4

          I'm not sure whether a system cleanout could be the cause,

          but sometimes ADE does get an existing registration confused.  Try ...

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

          • 2. Re: Can't get connected with DE
            ragtimelil Level 1

            Thanks but I tried that. Unfortunately, now it just says I can't connect to the authorization server.

             

             

             

            Lana Pettey

             

             

             Pro Seller on Zazzle | Ragtime Alley Blog | Dog Blog

            Articles on Wizzley

                

             

             

             

             

             

             

            • 3. Re: Can't get connected with DE
              sjpt Level 4

              Next two guesses.

               

              1) ~~~~

              It could be a firewall problem.  Try with your firewall (temporarily) disabled.

               

              2) ~~~ Only try this if (1) doesn't help.

              There are all sorts of odd issues with ADE2.0.

              Clearly you didn't hit one originally as it used to work, but maybe you have somehow stirred one up.

              There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

              (You can have them both installed at once if you like.)

              Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

              http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

              The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

               

               

              Some people have found ADE trying to upgrade automatically. 

              It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

              Probably best to say no if 2.0.x installation asks if you want to migrate your library.

              • 4. Re: Can't get connected with DE
                ragtimelil Level 1

                Thanks. I tried the firewall thing with no results. I messed around with it for a few hours and got it working. I have no idea what I did.

                I'm saving that version of ADE just in case.

                 

                 

                 

                Lana Pettey

                 

                 

                 Pro Seller on Zazzle | Ragtime Alley Blog | Dog Blog

                Articles on Wizzley