Hi Darby M,
Thanks for posting on adobe forums,
Please tell us what is display card you have in the system?
Thanks for the reply. I'm not sure how to check what display card I have. Can you assist?
Hi Darby M,
Thanks for the reply,
1. Type in the search box Run
2. a box will open, and type inthe box msinfo32, hit enter
3. a system information box will open up,
4. click on the hardware then display it will show all the information about display card.
Thanks. I've included a screen print below, as wasn't sure what information was relevant. Hope this helps.
>updated all the relevant windows drivers as per the Windows
Windows Update is NOT always accurate for device drivers
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
After you can start the program, The Tutorial Links Page http://forums.adobe.com/thread/1275830 may also help
Premiere Elements FAQ List (2 pages of FAQ as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_faq?view=all
Premiere Elements TIPS List (6 pages of Tips as of September 2013) http://forums.adobe.com/community/premiere_elements/premiere_elements_tips?view=all
I am sorry, but I don't see any image.
To attach a screen-cap, see this article: http://forums.adobe.com/message/2643538#2643538
Note: it is not likely that you can attach an Image (JPEG, or PNG) via e-mail, or a smartphone, and you will probably have to access the forum via a Web browser.
Thanks very much John T. I downloaded DriverNavigator (for $29) and it solved it for me.
Thanks Sandeep and Bill also.
You have my interest in the DriverNavigator working to resolve your display issue.
Can we assume that you believed that you had the latest driver version installed on your computer, based on the web site of the manufacturer of the video card?
If so, what driver did this DriverNavigator find for you? Was it a later or earlier version of what you had?
Thanks and congratulations on your success.
Glad you solved your problem, but I don't think you needed to spend $29
The ATI and nVidia links I posted are both to free sites... at least the last time I looked