4 Replies Latest reply on Nov 12, 2013 12:53 AM by pwillener

    VIRUS

    mensatic

      An Adobe Flash update allowed a virus to infect my computer.  Very hard to remove.  I uninstalled Flash and now when I try to install it, I get this warning message:  install_flashplayer11x32ax_chra_awa_aih.exe contained a virus and was deleted

       

      I am unable to install flash.  Suggestions?

        • 1. Re: VIRUS
          Mike M Level 6

          You didn't download any infected update from here.

          Adobe isn't in the business of distributing malware, but there are literally thousands of "false" update sites that WILL install malware.

          ALWAYS update directly from Adobe:

          Flash Player for ActiveX (Internet Explorer)

          Flash Player Plug-in (All other browsers)

          Use the Flash Player Uninstaller to remove it.

          • 2. Re: VIRUS
            mensatic Level 1

            When I tried to download the Flash Player Uninstaller at the link you provided, I was told it contained a virus and was deleted.

             

            I need to know HOW I can download Flash Player if I get a virus notice and it's blocked every time?

            • 3. Re: VIRUS
              Mike M Level 6

              mensatic wrote:

               

              When I tried to download the Flash Player Uninstaller at the link you provided, I was told it contained a virus and was deleted.

               

              I need to know HOW I can download Flash Player if I get a virus notice and it's blocked every time?

              Disable (or better yet, uninstall) your antivirus. It's giving you "false positives" because the definitions are outdated or improperly coded. ANY antivirus that can't or won't keep their definitions up to date and accurate is as bad as NONE AT ALL, because it will prevent you from downloading necessary software updates and it WON'T catch new viruses when they pop up.

               

              Get rid of whatever you've got and get AVG (either AVG Free or get their paid Internet Security package). They update definitions four times a day minimum, and they are accurate.

              1 person found this helpful
              • 4. Re: VIRUS
                pwillener Level 8

                mensatic wrote:

                 

                I was told it contained a virus and was deleted.

                That sounds very much like your computer is infected with some malware that prevents any downloads.

                 

                Can you download other installers without getting that message, e.g. http://www.malwarebytes.org/ ?