1 Reply Latest reply on Nov 12, 2013 10:04 AM by Lucia Lao

    Email verification?

    gillianstein21

      I am trying to change the email address associated with my account. I would like to use adobeforms@henrys.com but i am not receiving the verification email. I have tested the address and it is working.

        • 1. Re: Email verification?
          Lucia Lao Employee Moderator

          Hi,

            You should be prompted to verify your email for the new account.

           

          Once you changed it at the "My Information" dialog, and commit, you should see a warning like this (and at that moment there should be an email sent to your account)

          VerifyEmail1.png

           

          If you did not verify your email account and log in to FormsCentral with the new user, then you should be prompted with a dialog to verify your email with the following options, If you have NOT received the email, you can always click on "Resend Email" button.

           

          VerifyEmail2.png

           

           

          Please check your spam/filtered folders and see if the email is there.

           

          Thanks,

          Lucia