0 Replies Latest reply on Nov 12, 2013 3:30 PM by HabArtDeb

    InDesign CC - protective shutdown when updating InCopy changes


      I cannot update changes in an InDesign file that our copy editor passed back to me after making his changes in InCopy. As soon as I attempt to "update all" or selectively make one of the changes the application crashes with a "serious error" and the logs show it is a "protective shutdown."


      I am working on a MacBook Pro 8,2 with 12 MB of RAM. The suspect file is on a server in our company network. It was created from a previously created version of the same newsletter - that previous issue was made from an .indt file originally created in CS4, but updated to CC. This is the first time I've worked on this newsletter and used InDesign CC with InCopy CC in the workflow. Previous work using the template in CC has been trouble free (sans InCopy CC).


      The copy editor is working remotely outside the network in another state, but he does other work every day using InCopy from that remote location. He has just reported that he was able to open the file on the server in InCopy and checked in everything without incident.


      Some key lines in the crash log are:


      Process:         Adobe InDesign CC [891]

      Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC

      Identifier:      com.adobe.InDesign

      Version: (9100)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [138]


      OS Version:      Mac OS X 10.7.5 (11G63b)


      Crashed Thread:  0  Dispatch queue: com.apple.main-thread


      Exception Type:  EXC_CRASH (SIGSEGV)

      Exception Codes: 0x0000000000000000, 0x0000000000000000


      First several lines in the "0 Thread":


      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib                  0x00007fff8614282a __kill + 10

      1   PublicLib.dylib                         0x000000010110bcb4 ProtectiveShutdown::~ProtectiveShutdown() + 276

      2   com.adobe.InDesign.AppFramework          0x000000010db6a0ef 0x10db60000 + 41199

      3   PublicLib.dylib                         0x00000001010d6560 CmdUtils::ProcessCommand(ICommand*) + 64

      4   com.adobe.InDesign.Open Place           0x000000011516f3b6 0x115149000 + 156598

      5   com.adobe.InDesign.Open Place           0x0000000115153e5a 0x115149000 + 44634

      . . .  (continues)


      I can post the entire log report if needed.