I updated from WIn 8 pro to the new 8.1 and things work for now.
So....its been a few peacuful days.....but here I am again....with the same issue.
There have been no new Windows updates, quicktime updates or CC updates that I know of.
The problem however seems to be quite random. Sometimes it doesnt happen if I restart After Effects, while other times it occurs even If I restart the whole machine.
The best part though:
I contacted Adobe technical support for the patching issue as I am still running 12.0
The technician remotely takes over my machine and proceedes to uninstal After Effects. Then he tries to log onto Adobe's download site only to find out it is down (not quite sure how this isnt known to him before the fact). He says the site will be back up after an hour and asks that I wait while still connected. I do so.
Sure enough, the site is back online, but the tecnician is not responding to my communications even after a direct email to him and an aditional 30 minutes of waiting.
I have no option but to cut off the remote control and reinstall After Effects......again.
I count my bleesings and carry on the next day with normal work. I have a product that can at least render the format I require. I brush off the notion of getting the latest update.
So here I am today, with a 'brand new' quicktime issue.
I contact support again and explain the problems, but I am told that the technical staff are only online in 5 hours.
"I downloaded the entire patch and tried installing but I get another error stating that 'Udates have been surpressed by the Administrator.'
I am the Admin user, and I have tried running the patch as admin too."
This message is telling you that whoever deployed your software as part of an enterprise software deployment disabled updates. You need to talk with your IT person who set up your Adobe software deployment about reversing this so that you can install updates.
Thanks for that.
I have admin access to the Creative Cloud account. I do not see any options to enable updating for each client account.
Could you please explain where this option is?
My account used to be a client account but I have now upgraded it. The upgrade still does not allow me to update even as an Administrator.
The experts in installation, activation, and deployment are not here on the After Effects forum. I recommend taking such questions to the Creative Cloud forum.
The experts wasted 3 hours of my time the last session I had with them.....with no solution.
I have deleted this file:
"C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat",
Once I did that, I was able to update from within After Effects.
I am updating now.
I will let you know if this resolves the quicktime issue.
I will also let you know if the update is successfull.
Seems to be working.
After effects 184.108.40.206 running.
I am also able to render quicktime files....for now.....
Bumping the thread.
Having isses with QT again.
When AE does render a full QT clip, the last 3-4 frames are usually white when I play the clip.
So basically I am unable to render quicktimes again.