4 Replies Latest reply: Nov 13, 2013 1:52 AM by HakanErn RSS

    Program monitor stops working

    HakanErn Community Member

      Hi everybody,

      I have a huge problem - program monitor just stops working randomly. It happens in all timelines, not just one specific one.If it has happened in a timeline, it just happens over and over again, but working on other time lines in the same project can be fine. I think I maybe can see some kind of pattern; if there is a large psd-file in the TL or if there are several psd-files in it, but I am not sure about this.
      I have to close the project and reopen it  several times.

      When the program monitor has gone black, I can click on it, and it will update to the current "picture" of where the timeline cursor s, but it will not move. Sound works as it should.

       

      EDIT: I have now tried to import the timeline into another project, still same issue. Freezes the program monitor after 10 sec work...

       

      I run latest CC versions of Premiere (oct)

      W7 64-bit
      GeForce GTX 570 (331.65 latest)

      IntelCore i7 920 @2.67

      16 GB RAM

      2 monitors

       

      Project contains

      Video: MXF-files and

      stills: psd, psg, jpg

       

      Greatful for any suggestions, editing right now is very frustratiing!
      Regards,

      Håkan

        • 1. Re: Program monitor stops working
          strypesinpost CommunityMVP

          Sounds like you are out of GPU juice there, buddy. Turn Mercury Playback to software (It's in Project settings), and restart Premiere. See if that helps.

           

          Just a question, so the Adobe folks can perhaps troubleshoot and address the issue.. Based on your current settings, do the large still images have a red render bar over them? I'm talking about not having effects applied..

          • 2. Re: Program monitor stops working
            HakanErn Community Member

            Thanks for your fast reply S! No, there is no red bar over the images. I have some (strange?) red bars over a few items on which I have applied the mirror effect and on one where I have applied a transform effect.
            The GPU seems not to be working very hard - at maximumum while working in the timeline at 60%, momentarily peeking at 70. But, the resources needed for PP, is not one of the fields where I find myself comfortable, so that might be much or little - i don´t know reaaly...

            I will try and turn Mercury Engine off.

            • 3. Re: Program monitor stops working
              strypesinpost CommunityMVP

              Those effects aren't GPU accelerated, so that's fine. I am guessing it's related to running low on VRAM. Large images require more VRAM. If your display goes black, freezes or shows a garbled image, when playing over large frame sizes, it could be insufficient VRAM. So try turning off Mercury GPU acceleration.

              • 4. Re: Program monitor stops working
                HakanErn Community Member

                Ok, i am trying that now. Everything above is now red. Also, the picture in program monitor is jumping up and then down again, every time I click on an item in time line...
                I thought my RAM was sufficient, but now I understand that the Video-RAM must be better. Where can I see the VRAM use?