1 Reply Latest reply on Nov 13, 2013 5:08 PM by Mike M

    unresponsive

    rhonda49349

      I have windows 7 with google chrome. I have uninstalled and reinstalled both flash player and shockwave player lastest versions. Everytime I get of facebook or zyanga to play a game it becomes unresponsive saying a plugin for shock wave is not working. Is it facebook or the zyanga sites that are messed up? What do I do to make sure it stays working if I have already tried those other methods?

        • 1. Re: unresponsive
          Mike M Level 6

          1. Exit chrome, make sure it is not running

          2. Using Windows explorer go to C:\users\[user name]\AppData\local\Google\Chrome\User data\Pepperflash

          3. Delete the folders you see there

          4. Start chrome again, it should work now.

           

          Notes:

          [user name] is your logon name.

          In order to access the AppData folder, you need to "Show Hidden Files and Folders" in your Folder Options.