2 Replies Latest reply on Nov 13, 2013 8:42 AM by DamienPenguin

    Elements 11 - incompatible driver

    DamienPenguin

      I am trying to run Adobe Elements 11 on a Samsung NP300E5C laptop on Windows 7 but it errors when I try to start a new project from the welcome screen stating that it has found an incompatible display driver and I should update (Intel(R) HD Graphics 4000).

      I have gone onto the Samsung website and downloaded the latest driver for this model, and I have tried to download the lastest update from the Intel website but that errors saying that it is incompatible with the hardware, I have done as many Windows updates as I can, but it still doesn't work.

       

      Once Elements eventually fully opens, the mouse jumps around alot until it grinds to an eventual halt.

       

      Can anyone shed any light on what to try next?