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Where did you get your version of Premiere Elements from? Did you download it from Adobe, install it from a disc or did you get it from the App Store?
If from the App Store, we may not be able to help you. The App Store version apparently has some bugs in it that Adobe versions do not.
That said, what model of camcorder did your video come from and what format and resolution is it? Did you use Premiere Elements to get the video from your camcorder to your computer?
I got my version as a DVDisc. Not downloaded and not from the App Store.
The file: format mp4 (H.264), resolution 1920 x 1440
Camera: GoPro 3
No. I already had the files on my Computer.
>Camera: GoPro 3
-says Mac (Win process should be the same) but even GoPro says to convert
-use to convert http://gopro.com/software-app/cineform-studio/
It runs as it should! I never thinkt about convert!
Thanks again and again