1 Reply Latest reply on Nov 16, 2013 1:08 AM by sjpt

    How can I authorize my laptop?

    Nadyalina

      I got a new laptop so I tried to authorize but got the message about too many activations. When I tried to contact customer support and begin a chat, there's an option to "select the program you're having a problem with" and digital editions isn't on the list. What do I do?

        • 1. Re: How can I authorize my laptop?
          sjpt Level 4

          It's in the dropdown 'View all Products and Services' under 'Digital Editions'

           

          As a shortcut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.


          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)


          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.


          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.