I've run through all the pre-packaged troubleshooting.
- In Tools>Manage Add-Ons, Shockwave Flash Object is present and "Enabled".
- I've verified that ActiveX Filtering is not checked.
- Windows will not allow me to update IE to get latest version, providing me with an error message that the update is already installed.
If you have Shockwave Flash Object enabled, then you have not uninstalled Flash Player; it's still there.
Have you tried to use Windows Update to install the latest Flash Player version?
Can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?
I've tried all that. There's nothing in the test box, which indicates Flash Player is not installed. Also, Windows Update has no updates available; and yes, I clicked on "check for updates".
It's possible that my following the uninstall instructions, I've removed the guts of Flash Player, disabling it, but leaving a log or shell of some kind that tells Internet Explorer (and Windows Update) that FP is still installed and up to date.
I didn't JUST run the uninstaller and call it good; the instructions also told me to open folders and delete all contents:
- %appdata%\Adobe\Flash Player
- %appdata%\Macromedia\Flash Player
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So now your C:\Windows\system32\Macromed\Flash folder is empty?
Try downloading the Flash Player installer from the Microsoft links on http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html#main-pars_header _0
I was about to say yes, but I was wrong. I did delete everything out of that folder (wasn't easy; had to edit folder ownership and assign full control permissions to my user). Just now, though, I double-checked and found several files in that folder, all showing they were created 11/15/2014 at 11:42pm (must have installed when I tried one of my other fixes).
But the symptoms remain. I cannot use flash, and it's limiting what I can do on the net (as a stop-gap, I've downloaded chrome).
I did try the installer, but I get an error message that it's already installed:
I really screwed things up, eh?
So I think I fixed it.
Just occurred to me that if I cannot install FP because Windows thinks that update KB2898108 was already installed, then why not remove it.
I went into Control Panel>System & Security>Windows Update
>View Update History>Installed Updates
I double clicked on KB2898108 and uninstalled it. This allowed me to re-install it from the standalone .msu provided from Adobe's "Flash Player Issues" page.
Checked the version finder on Adobe's site, and two other flash-heavy sites. Everything seems to be running fine again.
Thank you for helping me sort this out
Hello. Please Help!
I did the same thing as you but I can't seem to uninstall that particular update, it doesn't even give me the option. I don't know what else to do.
Any advice would be greatly appreciated.
This was the final clue I needed to solve this problem that has been going on the weeks. The enable flash and active x filtering settings were not causing my problem, it was a something that went wrong during that last update.
The specific kb number will change over time. In my case it was kb3008925.
On the flash test page: http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html
The update for internet explorer flash player link near the bottom will give you the kb number when it downloads and you get the error message that it is already installed. Use that kb number to uninstall the update like pnutlovr says, then restart IE, then install the update again.
Yeah, basically Flash Player on Win8 is a built-in component of IE. By removing and reinstalling whatever the latest update is for IE, you should end up with a working Flash Player install. We weren't kidding with that big warning for Windows 8 users. You can uninstall it, but since there's not a straightforward path to uninstall and reinstall Internet Explorer on Win8, getting it fixed is not intuitive.