Without any system info nobody can really say anything. Generally the files should be supported, but perhaps something is wrong with your ACR configuration or soemthing on your system is blocking stuff... In any case, ask in the ACR/ PS/ Bridge forums and provide the necessary details.
sorry if this sounds obvious but whats the ACR? What kind of system info would you need etc
[Moved from Cloud forum to Camera Raw forum]
ACR = Adobe Camera Raw.
ACR is the plugin used by Photoshop to read and process Raw files from cameras. It must be updated every time a new camera comes on to the market.
The Nikon D800 has been fully supported since ACR7.1
ACR7.1 is compatible with Photoshop CS6 and later
So, if you are in fact using Photoshop CC, there should be no reason that Raw files cannot be opened.
In Photoshop, click:
Windows: Help > About Plug-In > Camera Raw
Mac: Photoshop > About Plug-In > Camera Raw
Which version number is shown?
Are you using Nikon transfer software to get the Raw files from your camera to your computer?
Platform, Mac or Win.
Exact version of the OS.
Exact version of the ACR plug-in as per above replies.
yes i used nikon software to upload them, the files are there, just cannot view them in bridge...
I use a mac version 10.8.4 OS X
ACR PLUG IN IS 126.96.36.199
Hope this helps
oh and have updated all software in cc so thats all up to date
this is what comes up when i try to open the nef file
Are you using the latest version of the Nikon software?
Using an old version with new cameras is known to cause comparability problems.
Stop using the Nikon software (ViewNX, Nikon Transfer) that came with your previous Nikon camera, and either use LR or the OS to transfer the photos to your computer, or at least use Nikon software that comes with the D800. If this is a second-hand camera that didn’t come with the box and CD, then download the software from Nikon.
The obsolete verfsions of Nikon software change something in the files that makes them unrecognizable to Adobe software.
You can reverse these changes with a utility from here:
Make sure you have ACR in proper folder, and there can be only one file here.
/Library/Application Support/Adobe/Plug-ins/CC/File Formats/ (Mac)