22 Replies Latest reply on Nov 16, 2013 6:44 PM by SudiScott

    PC user not able to print interactive PDF

    SudiScott

      Hi,

       

      We have an interactive pdf that was created in Indesign CS6 on a Mac. OS X10.8.5. It prints fine on all our printers. But our PC users either get an error message that they need to choose a printer, printer not found, or it prints mostly blank pages.

       

      This is what one PC user told me... "If I indicate to print page 1 only.  It prints with no problem.  If I indicate, pages 1 through 5 or 2 through 5, I get a prompt that says unable to start print job, is printer available...and then a blank page comes out.  My printer is a HP Photosmart 8250."

       

      Something about the interactive PDF not working on a non-postscript printer?

       

      What's up, please help.....

       

      Thanks in advance.

       

      Sudi H Scott