11 Replies Latest reply on Nov 21, 2013 11:02 AM by brookefox

    No Option To Opt Out Of McAfee Plus Installation!

    Joakim Agren

      Hi!

       

      If you read these forums you will see this issue quite a lot. The response from Adobe is that there will always be an option during installation to opt out of the installation of McAfee Plus. Adobe even provided screen shots to prove this fact. Well today I was finally given the option to update my Flash Plug In when I booted my computer. Since I was aware of this issue I decided to see for my self if I was given this opt out option during the installation of the latest Flash. So was I given the choice to opt out?

       

      NO! And here is the screen shoots to prove that there was no option nor anything mentioned about McAfee anywere!

       

      Flash1.JPG

       

      The only thing I see is the offer to try out Adobe PhotoShop Lightroom 5 for free, nothing mentioned nor checked about McAfee anywere. Next screen once I click the update button is this:

       

      Flash2.JPG

       

      Still no option, what happens here is that the installation of the .exe file starts and the save dialog pops up to save the installer.

       

      Once I downloaded the installer this page is showing:

       

      Flash3.JPG

       

      There I am only given instructions to locate and click the .exe file. Nothing mentioned about any McAfee.

       

      I have no screeners for the actual install. But what happened when I clicked the .exe file was that a installation window opened where I saw 2 progress bars one for the installation of Flash and one for the installation of  McAfee. I had no option to terminate the McAfee installation.

       

      (The screeners above are in Swedish since I have a Swedish system but I hope you can still see there is nothing about McAfee in there).

       

      So Adobe why are you claiming that we have an option to opt out when there is no such option? At least there was none for me!

       

      I have since un installed the McAfee Plus from my machine!

       

      I do not think this is acceptable behaviour for an installer coming form a supposedly serious and established company such as Adobe!

        • 1. Re: No Option To Opt Out Of McAfee Plus Installation!
          pwillener Level 8

          Joakim Agren wrote:

           

          If you read these forums you will see this issue quite a lot.

          And if you read these forums, you will find the links to the offline installers (that are not bundled with any 3rd-party crap software) posted several dozen times every day:

          Flash Player for ActiveX (Internet Explorer)

          Flash Player Plug-in (All other browsers)

           

          This is a user forum; we have no power to change Adobe policy, and even the Adobe tech people who frequent this forum have no such power either.

          • 2. Re: No Option To Opt Out Of McAfee Plus Installation!
            Mike M Level 6

            I'll add to Pat's post, that the screenshot you used, shows the Lightroom trial download option.
            To my knowledge, (and it's in Swedish, so it may be different in Europe) the Lightroom download is a Mac option with Flash Player. At least in the U.S. it's Mac only.
            McAffee is useless on a Mac, so it would never download, let alone install.

             

            But as Pat points out, if you peruse these forums, you'll find literally hundreds of posts with links to the direct downloads.

            • 3. Re: No Option To Opt Out Of McAfee Plus Installation!
              Joakim Agren Level 1

              I am aware of those links. That is the method I normally use to install Flash Player on my Windows 7 machine. But since I saw posts here were users reported that when using the regular updater they were not given the option to opt out but Adobe claims that you should be given the option to opt out and also provided a screen shot to prove it. So I wanted to see for my self if I used the regular updater that comes up with a prompt on your desktop when you boot your computer, if I would be given the choice to opt out. It turned out that no I were not given any information to opt out of the McAfee Plus download. So I wanted to show other users as well as Adobe that what Adobe claims about the opt out option is not accurate. At least it was not for me and I presume many others who have been complaining about this.

               

              The regular updater is what the vast majority of users are going to use to update their Flash players. So most users would never look for any offline installers. So when expert users here in the user forums recommend the offline installers instead that is kind of irrelevant for most users because most users are not going to visit these forums and the most of them will be using the Adobe updater option.

               

              This was just an experiment from my side to find out if I would experience the same as many others have reported. And it turned out that I would!

               

              I do not think it is ok for a software company especially not a supposedly big and serious one such as Adobe to include adware in their installations with no option for the user to be informed nor given the choice to opt out of it. Is that even a legal thing to do in the US? Adobe have claimed with the help of screenshots that users are given the option to be informed about and have the ability to opt out of the McAfee Plus installation. But that does not seem to be the case atleast not for me (and many others) when it installed on my machine running 64 bit Windows 7 and Google Chrome as the browser. So Adobe are not being honest about this situation.

              • 4. Re: No Option To Opt Out Of McAfee Plus Installation!
                Mike M Level 6

                Again, posting about it here (aside from giving you a chance to vent), won't accomplish anything. We're just users like you are.
                And to be quite certain about it, Adobe is just one of about three dozen companies I know of, that bundle things like McAffee, Norton, Google toolbar, Chrome, AVG Safe Search, RealPlayer, and a host of other apps. It's been going on for ten years or more (I first saw it in 2003), and it isn't going to change anytime soon.

                 

                We (users in this forum) provide the alternate links becuase, believe it or not, we don't really like "blind installed software" either. We're not making excuses, or condoning it, we're just telling you that you DO have the option to avoid it, and showing you that option.

                 

                It wasn't mentioned yet, but you have the option to disable automatic updates (http://kb2.adobe.com/cps/713/a7138026.html) so that when you boot up, you won't see updater notices. I personally don't allow ANY software to auto update on any of my systems, Mac or Windows.

                • 5. Re: No Option To Opt Out Of McAfee Plus Installation!
                  Joakim Agren Level 1

                  Yes I know this is a forum mostly populated by the users. But obviosuly Adobe is here to since I saw responses from them. I wanted to address Adobe but also users who had this issue but whos credibility was put into question regarding this. The biggest thread about this was closed down by a moderator and he claimed that the proper answer to this isue was already given on the first page of the thread, so it was end of discussion. So I looked at that first page and saw the recommendation for the offline installers but also a response by Adobe providing screen shot evidence that indeed you were given the opt out options during the installation. So I felt like the credibility of those who claimed that they were not given any opt out option during installation was put into question. Therefore I wanted to investigate this myself and find out if the same thing would happen to me if I were to try out the updater option and it turned out it happened to me to. I was not given any opt out option!

                   

                  So oviously Adobe was wrong! Several users indeed are not given the option to opt out during installation. So those users who had issues were right about this!

                   

                  As for the included adware with other software. Yes i am used to those, but this is the first time I have experienced not having an option during installation to opt out of it. I think that is a rather strange thing to do for a serious company.

                   

                  I hope that Adobe but also some of those users who had issues read this thread. That is why I made those screenshots so that everybody can see that there is a real issue here and not just a bunch of users who did not pay enough attention during installation so that they missed the opt out option.

                  • 6. Re: No Option To Opt Out Of McAfee Plus Installation!
                    Mike M Level 6

                    I personally screenshot and reported the blind install of McAffee during a test, back in July. I honestly didn't expect anything to change, and as you can see, it hasn't. It's far too common industry-wide for ANY software company to change the practice, regardless of the outcry from users. Your ONLY option is to stop using things like Reader, Flash Player, Shockwave, Java, VLC, Roxio Media Creator, WinDVD, and a long, long list of others that "bundle" with their updates, including Microsoft (Bing Toolbar and Bing Desktop - abominable junk they tried to put on my new laptop).

                     

                    I'll let you have the last word, because there's really nothing more for me to say on this. Like it or not, it's not going away anytime soon.

                    • 7. Re: No Option To Opt Out Of McAfee Plus Installation!
                      Joakim Agren Level 1

                      I was not aware of your older thread as I only searched trough the more recent stuff. That only makes it even stranger that Adobe do not care about this. A company that are lying to its customers is a bad company. Should we start to consider Adobe as a hostile company?

                       

                      I do not mind adware driven software such as VLC etc. But in all those software you mentioned there is always an option to opt out(I am always very carefull when installing free software). But this is the first time I have encountered were even a carefull user such as I can get infected with this adware stuff.

                       

                      Very strange this!

                       

                      I think you are right, if you brought this up already in July and nothing has happened then it might very well be that Adobe simply do not care about it's customers anymore. Sad thing to see!

                      • 8. Re: No Option To Opt Out Of McAfee Plus Installation!
                        Mike M Level 6

                        This is NOT a new practice, by any stretch of the imagination. I first saw a bundled download in 2003 when I was given the task of setting up 30 new machines for Intuit, and EVERY LAST ONE needed a Java update. I had to go in to each of 30 machines and uninstall McAffee after the updates ran because it would conflict with TrendMicro, which was used on those machines, if I left it installed and it had a chance to open.

                         

                        Between Flash Player (ActiveX, Standard, Mac and Linux), Shockwave (ActiveX and Standard), Reader (Windows, Mac and Linux) and AIR (Windows and Mac), there are MILLIONS of downloads every week. Even at pennies per click that's a MAJOR source of funding to offest development, and distribution costs for Adobe. I personally see and answer about 200 threads here a week. Most are configuration or installation issues. Those 200 are a minute fraction of the overall number who download and install every day, let alone in a week. About five a week are "why did they install?" threads, so the number of people who find this aggravating enough to post here is hardly going to hurt business if they ALL decide to stop using software they didn't even pay for.

                         

                        That's not a justification for it, just the reality of it.

                        • 9. Re: No Option To Opt Out Of McAfee Plus Installation!
                          emaier1

                          Same here,

                           

                          McAffee installed during flash player update with NO OPTION TO OPT OUT.

                           

                          I will be looking for alternatives for Adobe if this practice continues.

                          • 10. Re: No Option To Opt Out Of McAfee Plus Installation!
                            emaier1 Level 1

                            Then why is there an "online"-installer, which automatically looks for updates, if you're not supposed to use it??

                             

                            And, if nobody here on this forum has any powers to change anything, what else should one do in order to complain about getting unwanted software installed?

                             

                            I personally get a very insecure feeling when I install (Adobe) product A and get (a foreign) product B installed without being asked. This is because I then always wonder, "Which (foreign) products C and D are being installed as well, without anybody even noticing - and what  could or will they do?".

                            • 11. Re: No Option To Opt Out Of McAfee Plus Installation!
                              brookefox Level 1

                              Thanks for posting the complaint, shared by many. Used to be, the 'don't install this other unrelated crap' box was availalble, but not this time. Pitiful behavior on Adobe's part. If forum users can't bear to have their thread lists sullied by what they for some reason consider off-topic or old news then they needn't bother getting involved. For me, it is new and a turn from bad to worse: before you had to tedioously watch and uncheck, now even that option has gone away.