10 Replies Latest reply on Nov 18, 2013 7:47 PM by mrprov12

    Error 5 on InDesign and others, so many issues please help:(


      I purchased a student membership to CC last week and have had nothing but problems ever since. I cannot open InDesign or InCopy without getting a Configuration Error 5. It immediately quits. I have uninstalled and reinstalled the individual apps multiple times, uninstalled all of the Creative Cloud apps, cleaned my harddrive with the Adobe Creative Cloud Cleaner Tool, then reinstalled them one by one. I have reset permissions on SLStore, and on all of my adobe files and folders to everyone: read&write. I have done everything I can find on the internet and have talked to Adobe customer/technical services 4 times with no avail. Additionally, I am now having problems with my Illustrator: when I use image trace it won't allow me to use any color profiles. I am extremely frustrated and don't know what else to do. Hopefully you all can give me some advice, I need these programs to be able to get my schoolwork done. Thanks in advance for any help you can provide.


      //*EDIT: I am running OSX 10.8.5 on a 2010 MacBook Pro with 8GB RAM and a 2.66 GHz processor