19 Replies Latest reply on Nov 22, 2013 7:43 AM by A.T. Romano

    Premiere Elements 11 - Can't read my menu/scenes under preview

    jtrip

      When I preview the menu the menu and scenes show up for about 5 seconds and then they become unreadable.  They are blurry.  When I burn DVD you can see the writing for the menu/scenes but can't tell what it says.

        • 1. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
          Steve Grisetti Adobe Community Professional

          Preview won't show you what your final menu will look like. It's just a preview of the animation.

           

          Depending on the power of your computer and what you're using for source video, in fact, the Movie Menu previews can look pretty ugly.

           

          But don't worry. They menus will look great when you output the finished DVD or BluRay.

          • 2. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
            A.T. Romano Level 7

            jtrip

             

            SG writes

            But don't worry. They menus will look great when you output the finished DVD or BluRay.

             

            But you have just said to the contrary

            When I burn DVD you can see the writing for the menu/scenes but can't tell what it says.       

             

            I would agree that the disc menu preview is not the greatest. The Preview gains its merit in checking the remote nativational buttons.

             

            But, when you get to finished product and the blurs persist, then we need to troubleshoot further and determine if it is a menu limitation or other. Does the finished product have blurs or just small text?

             

            1. What was your project preset set at? That will determine the set of disc menus that will be available for the project (s, w, or hd).

            2. What specific disc menu did you select? Did you do any customization of the menu? If so, what? Often there are menus that need  help...text too small, color contrast could be better, etc.

            3/ How are you viewing the DVD-VIDEO on DVD disc...computer player, which one? TV DVD player, what size screen?

             

            Looking forward to your reply.

             

            Thanks.

             

            ATR

             

            • 3. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
              jtrip Level 1

              I am in HD.  I selected the movie reel but it doesn't matter what menu I select.  I tried it with another menu and it did the same thing.  I am watching on a blueray player.  Widescreen.  I haven't had this problem before.  Have done numerous videos.  Do you think it has anything to do with my little space available on my C drive?

              • 4. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                A.T. Romano Level 7

                jtrip

                 

                Your project may be set up for a HD project but your end product is going to be 720 x 480 (NTSC) 16:9 or 720 x 480 (PAL) 16:9 and not 1920 x 1080 16:9 of Blu-ray.

                 

                When you select a HD project preset, you are shown the hd set for the theme (HD in upper right corner). But Timeline and menus will be sized to the end product standard DVD-VIDEO which is as stated whether you use Premiere Elements or another video editor.

                 

                Does your Blu-ray player have enhanced playback for DVD-VIDEO on DVD disc?

                 

                But, let me back up. I have been assuming that you are doing burn to DVD-VIDEO on DVD disc. Are you instead doing burn to AVCHD on DVD disc?

                 

                And, as I asked before, if you call the pre-burn menu blurry, would you call the end product menu blurry or just too small text?

                 

                You have said that you have numerous videos. Have these all been DVD-VIDEO? Another thought that comes to mind...when you create these discs with menus, what is the Space Required and Bitrate in the Quality Area of the burn dialog? I am wondering if there is a possibility that these are large projects for which the program is lowering the bitrate to make the fit on the disc. If so, as the bitrate is decreased, the quality decreases. Would you say that the whole end product is below par or just the menus?

                 

                Lots to explore.

                 

                More later.

                 

                Thanks.

                 

                ATR

                • 5. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                  jtrip Level 1

                  My other videos look fine on the tv.  This one looks fine except the menu writing.  You just can't make out what the words say.  Even when you are in the scenes screen and want to go back to main menu you can not decifer where that button is without just guessing.  I have always just chosen the DVD when burning disc.  I buy DVD's with the lightscribe. It doesn't have anything to do with the DVD player or TV.  It has to do with the program.  Any menu I select it looks good for a few seconds and then becomes blurry.  Even if I put a picture on the main menu.  I can decifer the picture and then it becomes burry.  If you click "select scenes" then it becomes clear again, switches to scenes and is clear for a few seconds and then becomes burry again.  It is driving me crazy.

                  • 6. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                    Steve Grisetti Adobe Community Professional

                    What size font are you using for your scene menu buttons?

                    • 7. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                      jtrip Level 1

                      I have taken all the scene markers out and it still blurs the "play movie" and picture on the menu.  I did get in contact with Adobe this morning and they took over my computer.  He couldn't figure it out either.  He said he was turning it over to engineering and would contact me tomorrow morning.  I'll let you guys know what I find out.  Thank you sooo much for all the response.  I really appreciate any help I can get.

                       

                      Jodie

                      • 8. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                        A.T. Romano Level 7

                        Jodie

                         

                        Thanks for the following up. It will be interesting to get Adobe's take on this.

                         

                        If it took over your computer to look at the program without export, then I would not expect it to find any thing but the usual non perfect disc menu previews. Nothing has been done with that for several versions now. Based on what you said, our focus is on the export and not the pre-export disc menu preview. Did Adobe do an export of your Timeline and look at the DVD-VIDEO on DVD disc with menus playback?

                         

                        Please confirm if you have played back these Premiere Elements DVD-VIDEO on DVD on more than one TV DVD Player and/or computer?

                         

                        Also, what happens to the issue if you customize the menus in the disc menu section of the project so that the font size is increased (maybe the font style changed) without creating overlapping buttons. Does the end product improve?

                         

                        We will be watching for further developments from you and Adobe.

                         

                        Thanks for the follow up.

                         

                        ATR

                        • 9. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                          jtrip Level 1

                          Ok... So adobe wasn't any help.  They told me I had a corupt menu.  I redownloaded adobe premiere elements 11 and I can get the menu to work fine until I add audio.  If I take the audio out then the wording doesn't become blurry.  Do you think I need to call Adobe and pay my $40 for help?

                          • 10. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                            A.T. Romano Level 7

                            Jodie

                             

                            Thanks for the follow up.

                             

                            No. Did they charge you $40 for that "corrupt menu" diagnosis?

                             

                            What did you purchase,  the boxed packaging with installation disc or downloaded installation files from Adobe?

                             

                            In the past, blurry DVD-VIDEO on DVD disc (the menus and the video) was periodically corrected by an uninstall reinstall of the program. But, I had never run into a situation where menus were signaled out leaving the video portion OK in those particular cases.

                             

                            Be that as it may, let us get to work on the audio situation. What is the duration of the audio file that you are adding to the menu? And which menu..also main and scene or audio just to main? Is this happening with all audio or just this file?

                             

                            This is where I am heading on this to rule in or out. No matter how great the duration of the audio that you add to those menus, you are only going to get 30 seconds looping. Recently a user questioned why only 13.4 sec instead of 30 for the Christmas menu. That was explained in my blog post

                            http://www.atr935.blogspot.com/

                            The point to my mention of 30 sec looping max, is the possibility that the addition of audio with a long duration may be creating the issue.

                             

                            Another factor is format. Are you working with, .mp3 or .wav for the audio addition to the menu?

                             

                            Bottom lines for troubleshooting purposes at this time

                            a. try to use an audio with shorter duration...closer to 30 seconds

                            b. if you are using .mp3 audio, convert it to .wav in iTunes or other.

                             

                            More later.

                             

                            Looking forward to your follow up.

                             

                            Thanks.

                             

                            ATR

                            • 11. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                              jtrip Level 1

                              I am using the news reel menu and pulling the audio from itunes.  I am only using music on the menu.  There isn't any music on the timeline.

                               

                              Thank you for listening and helping me.  I really appreciate it.

                               

                              Jodie

                              • 12. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                A.T. Romano Level 7

                                Jodie

                                 

                                Thanks for reply. Appreciated it.

                                 

                                What is the file extension of the iTunes music? Are you dealing with .mp3 or something else?

                                 

                                Depending on how things are going, you might try converting what you have to .wav in iTunes or the free audio editor named Audacity.

                                http://audacity.sourceforge.net/

                                 

                                Please let us know if that had any impact on the issue along with the audio duration matter that I speculated on previously.

                                 

                                Thanks.

                                 

                                ATR

                                • 13. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                  jtrip Level 1

                                  I don't know what the file extension is on the itunes music.  When I had a different verision of adobe premiere I was able to drag and drop then music without a problem.  I am using a audio duration of 29:29.

                                   

                                  Thank you for the quick reply.

                                  • 14. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                    A.T. Romano Level 7

                                    Jodie,

                                     

                                    If you are still having the menu audio issue and you want to explore the music format impact on your menu problem...

                                     

                                    a. You may have a Folder Option preference set so that you are not seeing file extensions. If that should be the case, go to the computer's Folder Options/View Tab and look for "Hide extensions for known file types." Make sure the is no check mark next to it. You should be able to see the music file extension now.

                                     

                                    b. iTunes, you could select your song, go to File Menu, Get Info/General. The file name with the file extension should be there, probably to the bottom of the dialog.

                                     

                                    This how to convert to .wav using iTunes may help

                                    http://support.apple.com/kb/ht1550

                                     

                                    Compatibilities change from time to time, from project to project, so we need to explore all the possibilities to catch the offending component in the feature.

                                     

                                    ATR

                                    • 15. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                      jtrip Level 1

                                      Ok.  So I changed the song to .wav and tried putting it in my audio but it is still causing the same problem.

                                      • 16. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                        A.T. Romano Level 7

                                        Jodie

                                         

                                        It may be the latest of the hour, but I have another "idea". It involves sneaking the audio insertion into the main menu by other the Movie Menu customization area within the program.

                                         

                                        You said you are working with the New Reel theme, Premiere Elements 11. Is that correct?

                                         

                                        Let me go try out my idea before I call it a day...

                                         

                                        ATR

                                        • 17. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                          A.T. Romano Level 7

                                          Jodie

                                           

                                          Given you are using the Premiere Elements 11 Movie Menu News Reel under Movie Genre. When you are in the area that displays the menu choices, is the blue ban at the top of the News Reel thumbnail gone? If so, let us continue. If not, then you need to right click that blue ban and click on the "download now".

                                           

                                          Moving forward...

                                           

                                          When you open to the Movie Menu customization Preview, can you hear the Adobe music that was built into it? If so, what happens if you leave that music as is, continue to burn to disc? Problems or no?

                                           

                                          This is the idea to sneak our personal music into the menu without going the Audio Background route within the program.

                                           

                                          1. Follow the path

                                          Local Disc C

                                          Program Data

                                          Adobe

                                          Premiere Elements

                                          Adobe

                                          11.0

                                          Online

                                          DVD Templates

                                          All_lang

                                          Movie Genre

                                          News Reel

                                          open the News Reel Folder and find the music file names newsreel_audio_bg.mp3. Move that file to the computer desktop for safe keeping.

                                           

                                          2. Place a copy of your personal music file into the New Reel Folder. Rename your music file exactly newsreel_audio_bg.mp3 (at this point I am assuming you have the .mp3). If you have a .wav file, then rename that file newsreel_audio_bg.wav.

                                           

                                          3. Close out of there. Open Premiere Elements 11 and check out your Movie Menu News Reel and its music and the status of your problem. Remember to judge the results on the quality of the playback of the export and not on the Preview in Movie Menu customization area.

                                           

                                          Let us see if any of the above has not affect on the issue.

                                           

                                          Thanks.

                                           

                                          ATR

                                          • 18. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                            jtrip Level 1

                                            Ok.. When I went to the news reel in movie menu it didn't have the blue box so I redownloaded it.  It came up with it's own music and I still had the blurry problem.  I tried using the extreme under sports with the same problem.

                                             

                                            I followed your directions but when I got to DVD Templates the only folder under that was "common".  I can't seem to find the "all-lang" or "movie genre".

                                             

                                            Thank you,

                                            Jodie

                                            • 19. Re: Premiere Elements 11 - Can't read my menu/scenes under preview
                                              A.T. Romano Level 7

                                              Jodie

                                               

                                              I followed your directions but when I got to DVD Templates the only folder under that was "common".  I can't seem to find the "all-lang" or "movie genre".

                                               

                                              If, after double checking, this is still true, then we seem to be facing some sort of install issue.

                                               

                                              Go to the computer's Folder Options, View Tab, and make sure that you have a dot next to "Show Hidden Files, Folders, and Drives". Then look for the News Reel Theme in the path indicated. Make sure you are starting with Project Data and not Project Files or anything else.

                                               

                                              Local Disc C

                                              Program Data

                                              Adobe

                                              Premiere Elements

                                              Adobe

                                              11.0

                                              Online

                                              DVD Templates

                                              All_lang

                                              Movie Genre

                                              News Reel

                                              open the News Reel Folder and find the music file names newsreel_audio_bg.mp3. Move that file to the computer desktop for safe keeping.

                                              I do not see why this suggestion should be the answer, but it is worth a try.

                                               

                                              When you uninstalled reinstalled the program to get rid of the menu blurry text seen at export, did you do so with antivirus and firewalls turned Off?

                                               

                                              I do not think that I have asked this before, but what happens if you use another music file (non iTunes, maybe one that came with the computer operating system. If you have Photoshop Elements, I believe that comes with sample music.

                                               

                                              For example, if you have Photoshop Elements 11, you will find sample .mp3 files

                                               

                                              Local Disc C

                                              Program Data

                                              Adobe

                                              Elements Organizer

                                              11.0

                                              Music

                                               

                                              Thanks for the follow ups. Looking forward to your results.

                                               

                                              ATR