8 Replies Latest reply on Jun 15, 2015 1:37 PM by TechHelp

    Appcrash when closing Indesign CS5 and CS6

    Jon_Bmore

      Hello,

      Whenever a particular user closes Indesign CS5/6 with a file opened, the following appcrash appears. If there are no files open, and the client is opened, the crash does not happen when you close it.

       

      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             InDesign.exe

        Application Version:                           7.0.4.553

        Application Timestamp:                     4d890440

        Fault Module Name:                          Public.dll

        Fault Module Version:                        7.0.4.553

        Fault Module Timestamp:                  4d8903ca

        Exception Code:                                  c0000005

        Exception Offset:                                00177873

        OS Version:                                          6.1.7601.2.1.0.256.4

        Locale ID:                                             1033

        Additional Information 1:                  0a9e

        Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:                  0a9e

        Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

       

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      I've tried uninstalling, reinstalling CS5 - with updates, as well setting preferences back to default.

       

      Any recommendations to resolve this issue would be great. Thanks!