1 Reply Latest reply: Nov 19, 2013 3:20 AM by Mike Sargent RSS

    Unable to Collect Payment

    Mike Sargent Community Member

      Some days ago I received an e-mail informing me that Adobe is unable to collect my monthly subscription, however my card has not changed and had been billed successfully for the last few months. I contacted support via chat and has asked to update my payment info, but checking it, a credit card that I don't own has appeared in my payment info, obviously that payment method isn't going to work. I queried why this card has appeared against my account and the representative couldn't answer me. he has escalated my problem (now case No: 211871934) and I would be contacted within 24-48 business hours. I am not going to update my card details until I know why my account has this spurious card in it - how secure is my account? (btw, I updated my password upon receipt of the e-mail advising this because of the security breach some weeks ago).

       

      Guess what, I haven't been contacted as promised and my business is counting down the days until I can now longer operate because Adobe can't/won't help me.

       

      I think escalation of problem via support means completely forget about the customer who has the problem. What customer service does Adobe operate?