Some days ago I received an e-mail informing me that Adobe is unable to collect my monthly subscription, however my card has not changed and had been billed successfully for the last few months. I contacted support via chat and has asked to update my payment info, but checking it, a credit card that I don't own has appeared in my payment info, obviously that payment method isn't going to work. I queried why this card has appeared against my account and the representative couldn't answer me. he has escalated my problem (now case No: 211871934) and I would be contacted within 24-48 business hours. I am not going to update my card details until I know why my account has this spurious card in it - how secure is my account? (btw, I updated my password upon receipt of the e-mail advising this because of the security breach some weeks ago).
Guess what, I haven't been contacted as promised and my business is counting down the days until I can now longer operate because Adobe can't/won't help me.
I think escalation of problem via support means completely forget about the customer who has the problem. What customer service does Adobe operate?
Is there anybody from Adobe who can help me with this?