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See item 10 on this page.
Although it refers to a the same problem in a topic rather than where you are seeing it, I believe the solution will fix the problem.
It would be helpful if you could confirm that.
I had problems with Japanese showing up correctly in my RH interface until I had this process suggested to me. However, I did not have to use the CD--I checked the Asian language checkbox, and Windows downloaded some files from somewhere, and now Japanese works fine. Windows didn't prompt me to insert a CD at any point. See if the same happens for you.
Thanks Peter - I loaded the language pack (Ben, I did need my XPSP2 disc) and that fixed the topics and topic titles in project view...but not the TOC or Glossary (in either project view or the .chm).
Any other ideas on how to get the TOC and Glossary fixed?
Open the HHC and GLO files in your project directory in a text editor. Is the content messed up in those files? If so, and if you have files with the correct characters from a translation dept. or service, try using the text from those to edit and correct what shows up in RoboHelp.
What operating system are you on?
If necessary, are you able to install the trial version on a Vista machine? If you are, open a copy of your project there and see if it is any different.
This could be to do with the version of the Microsoft Sans Serif font.