I purchased my upgrades to Elements and Premiere 12 today. They downloaded just fine. Elements installed just fine.
Premiere downloaded and extracted just fine. The install however failed noting that I was trying to install the 64 bit version. I clearly extracted the file labele 32bit.
I even deleted the files, downloaded again, extracted again and...same result.
Anyone else have this problem?
How to resolve?
This sounds like an issue for Adobe. But first, did you purchase Premiere Elements 12 from Adobe? Is your 32 bit operating system Windows or Mac?
Please use the following link to contact Adobe Chat who will resolve your issue or direct you to the department that will.
When the above link opens, click on "I still need help" in order to bring up the Adobe Chat pop up. I have pre-set the topic for "Downloading, Installing, and Setting Up".
I believe that will get you a quick resolution to your issue unless you have another contact with Adobe that you obtained during the purchase transaction.
Please let us know the outcome.