I use Adobe Reader XI v11.0.04
I have an HP Photosmart D110 series printer which I use with my MacBook Pro. When I scan a document using the "HP Scan" app on my computer, the doc shows up as scanned on my computer screen. When I go to save it, I get the following error message: "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only."
I have rescanned the doc several times but get same message. I have uninstalled the program and reinstalled it from a cd - same message. I've tried to save it to various files with same message. I even set up a new file to make sure that it was not a read-only file - same message.
Also, when I try to scan it using the screen on the printer, the screen shows "scanning" but it's really not since I don't see any light nor hear any noise.
Anybody got any ideas???
I don't see Adobe Reader involved anywhere in this process. To me this sounds like a Mac OS or permission problem.
Thanks Pat for your help!!! I'm getting NO help from HP.
What you say doesn't surprise me but it does eliminate Adobe. You mentioned a permission problem? Maybe you can explain how I need to handle that? By the way, at one time, several months ago?, I was able to scan and file the scan. Now all I get when I file a scan is a black page with white lines on it.
Again, thanks for your help!
I hope that someone with more Mac OS experience than me will step in and advise you.