21 Replies Latest reply on Oct 5, 2014 12:32 AM by Alcand

    I can't create contact sheet with Photoshop CC

    Animatetrunks Level 1

      Hi,

      I have a problem,

      Since I have installed Adobe Photoshop CC, I have never been able to use the option Contact Sheet II

       

      Here the error message that I get when I use the option

       

      contact-sheet.jpg

      Please help me

        • 1. Re: I can't create contact sheet with Photoshop CC
          JJMack Most Valuable Participant

          When do you get the error?  Do you get the contactsheet II dialog fill it in and run? Do you see this in CC the line numbers shown in you screen capture seem to line up with what I see on CC contactsheetII script.

          do you get this?

          Capture.jpg

          • 2. Re: I can't create contact sheet with Photoshop CC
            Animatetrunks Level 1

            I get the error as soon as I click on File > Automate > Contact Sheet II.

            I don't get the page you are showing.

            I have try to pass by Bridge, but it's open Photoshop and I got the error message

             

            The only way I get able to have contact sheets is with Lightroom

            • 3. Re: I can't create contact sheet with Photoshop CC
              Curt Y Level 7

              It trying from Bridge make sure there are check marks for at least bridge and photoshop in edit/preferences/startup scripts.

              • 4. Re: I can't create contact sheet with Photoshop CC
                Animatetrunks Level 1

                Yes they were check marks

                But it doesn't solve my problem

                • 5. Re: I can't create contact sheet with Photoshop CC
                  Animatetrunks Level 1

                  I try to contact the Abode help (chat with an agent), but he can't help me since he don't understand the error message (some word are in french) and because I use Windows 7 et Adobe CC in French... WOW great help

                  • 6. Re: I can't create contact sheet with Photoshop CC
                    Curt Y Level 7

                    Google Translate works well.

                    • 7. Re: I can't create contact sheet with Photoshop CC
                      Animatetrunks Level 1

                      It seems that Contact Sheets II is not a plugin for Adobe Photoshop CC in French (Canada)...

                       

                      I have to try to uninstall it and reinstall it in English and see if it is working

                      • 8. Re: I can't create contact sheet with Photoshop CC
                        Jeffrey Tranberry Adobe Employee

                        Can I get this log file from your system?

                         

                        C:\Users\<your username>\AppData\Roaming\ContactSheetII.log

                         

                        ~\AppData\Roaming\ContactSheetII.log

                        • 9. Re: I can't create contact sheet with Photoshop CC
                          Animatetrunks Level 1

                          - Transformation impossible, car les disques de travail sont saturés.@8890

                          2013-09-05T15:05:49 -

                          ==============Exception==============

                             Message: Erreur: Une erreur générale de Photoshop s'est produite. Cette fonction n'est peut-être pas disponible dans cette version de Photoshop.

                          - Transformation impossible, car les disques de travail sont saturés.

                             File: /c/Program Files/Adobe/Adobe Photoshop CC (64 Bit)/Presets/Scripts/ContactSheetII.jsx

                             Line: 8890

                             Error Name: Error

                             Error Number: 9001

                             Line: (8881)            if (e.number == 8007) {      // User cancelled

                             Line: (8882)              try {

                             Line: (8883)                layer.resize(100, 100, AnchorPosition.MIDDLECENTER);

                             Line: (8884)              } catch (e) {

                             Line: (8885)                if (e.number != 8007) {      // User cancelled

                             Line: (8886)                  Error.runtimeError(9001, e.toString());

                             Line: (8887)                }

                             Line: (8888)              }

                             Line: (8889)            } else {

                             Line: (8890) >> Error.runtimeError(9001, e.toString());

                             Line: (8891)            }

                             Line: (8892)          }

                             Line: (8893)   

                             Line: (8894)        } catch (e) {

                             Line: (8895)          if (e.number == 8007) { // User cancelled the operation

                             Line: (8896)            Error.runtimeError(8007);

                             Line: (8897)          }

                             Line: (8898)   

                             Line: (8899)          var msg = ('Image file not placed: ' + file + ' - ' + e.message +

                             Line: (8900)                     '@' + e.line);

                           

                          [ContactSheetII.jsx]

                          main()

                          _main()

                          process([Object:[object Object]])

                          process([Object:ContactSheetIIOptions])

                          _processX([Object:ContactSheetIIOptions])

                          processFiles([Object:ContactSheetIIOptions])

                          contactSheetX([Object:ContactSheetIIOptions])

                          createCell([Document:[Document Planche contact-002]],[Object:ContactSheetIIOptions],800,2000)

                          createCellHP([Document:[Document Planche contact-002]],[Object:ContactSheetIIOptions],800,2000)

                          insertImageHP([Document:[Document Planche contact-002]],[Object:ContactSheetIIOptions],[Array:800,2000,1600,2958],[File:/e/_mac_a_t ransferrer/5_DGgraphisme/P1_SignesSymboles/recherche/YinYang.jpg])

                          insertImageIntoBounds([Document:[Document Planche contact-002]],[ArtLayer:[ArtLayer YinYang]],[Object:ContactSheetIIOptions],[Array:800,2000,1600,2958],[File:/e/_mac_a_trans ferrer/5_DGgraphisme/P1_SignesSymboles/recherche/YinYang.jpg],true)

                          logException([Error:Erreur: Erreur: Une erreur g\u00E9n\u00E9rale de Photoshop s'est produite. Cette fonction n'est peut-\u00EAtre pas disponible dans cette version de Photoshop.\n- Transformation impossible, car les disques de travail sont satur\u00E9s.])

                          exceptionMessage([Error:Erreur: Erreur: Une erreur g\u00E9n\u00E9rale de Photoshop s'est produite. Cette fonction n'est peut-\u00EAtre pas disponible dans cette version de Photoshop.\n- Transformation impossible, car les disques de travail sont satur\u00E9s.])

                           

                           

                          Log File:C:\Users\AnimateTrunks\AppData\Roaming\ContactSheetII.log

                          ==============End Exception==============

                           

                          2013-09-05T15:05:49 - Sheet creation complete

                          2013-09-05T15:05:49 - End Processing

                          2013-09-05T15:05:49 - 1,212 seconds overall per image

                          2013-09-05T15:05:49 - 0,518 seconds processing time per image

                          2013-09-05T15:05:50 - ContactSheetII Shutting down.

                          • 10. Re: I can't create contact sheet with Photoshop CC
                            GuillaumeDal

                            I've got same problem on windows 8. Last time I use ContactSheet on 14th november, it worked. But now I've got exactly same issue as Animatetrunks.

                             

                            Animatetrunks can you tell me if new installation in English have solve this issue?

                             

                            Is there anyone can help?

                            • 11. Re: I can't create contact sheet with Photoshop CC
                              Animatetrunks Level 1

                              I have uninstall it and clean all trace of the photoshop. I have reinstall it in french to see if the problem was fix, but I still got the same message.

                               

                              I was waiting to see what Jeffrey Tranberry as to say about the log file I have post.

                               

                              Installing Photoshop in english isn't the right option for me.

                              • 12. Re: I can't create contact sheet with Photoshop CC
                                GuillaumeDal Level 1

                                I found!!!

                                 

                                Trash file name PHXS_14_1_1_fr_CA.cache

                                in this path:  C:\Users\<your username>\AppData\Roaming\Adobe\CEPServiceManager4\cache\ExtensionManifest\

                                • 13. Re: I can't create contact sheet with Photoshop CC
                                  Animatetrunks Level 1

                                  Not working for me

                                  There is 4 files with the same name

                                  I have deleted all, but still the same message

                                   

                                  PHXS_14_1_2_fr_CA.cache

                                  • 14. Re: I can't create contact sheet with Photoshop CC
                                    Animatetrunks Level 1

                                    What! It is strange, because, the contact sheet II is working very well on my Macbook Pro with OSX Mountain Lion and my Photoshop CC is in French canadian, same as my PC (Windows7)

                                    • 15. Re: I can't create contact sheet with Photoshop CC
                                      Lipovskoy

                                      Same problem here, im on Macbook Pro with Mavericks

                                      • 16. Re: I can't create contact sheet with Photoshop CC
                                        oliver378

                                        Hello,

                                         

                                        I have the same problem on my Imac i5 2,5Ghz 10.7.5

                                         

                                        Here is my error Message:

                                         

                                        File: /Applications/Adobe CC/Adobe Photoshop CC/Presets/Scripts/ContactSheetII.jsx

                                           Line: 9572

                                           Error Name: TypeError

                                           Error Number: 21

                                           Line: (9563)            un.value = 1;

                                           Line: (9564)          } else {

                                           Line: (9565)            un.value = Math.round(un.value);

                                           Line: (9566)          }

                                           Line: (9567)        }

                                           Line: (9568)   

                                           Line: (9569)        return un;

                                           Line: (9570)   

                                           Line: (9571)      } else {

                                           Line: (9572) >>     return Number(f.toFixed(3));

                                           Line: (9573)      }

                                           Line: (9574)    };

                                           Line: (9575)   

                                           Line: (9576)    //

                                           Line: (9577)    // Function: updateUnitWidget

                                           Line: (9578)    // Description: Set the value of a numeric UI field

                                           Line: (9579)    // Input:  obj - UI widget

                                           Line: (9580)    //         type - UnitValue type

                                           Line: (9581)    //         base - the resolution base (opt)

                                           Line: (9582)    // Return: number or UnitValue

                                         

                                         

                                        [ContactSheetII.jsx]

                                        main()

                                        _main()

                                        execCSII_UI([Object:[object Object]])

                                        exceptionMessage([Error:Typfehler: undefined ist kein Objekt])

                                        • 17. Re: I can't create contact sheet with Photoshop CC
                                          makaphoto

                                          Same here

                                          I'm on a Mac Pro and the problem started a while back with Photoshop CS6 on OSX 10.6.8. I updated to OSX 10.9.1 but contact sheet still won't work (same error message as oliver 378 posted).

                                          So this is clearly no OS problem. Please Adobe, fix this!

                                          • 18. Re: I can't create contact sheet with Photoshop CC
                                            Animatetrunks Level 1

                                            After many calls with Adobe, still no solution for the problem.

                                            All they are doing is trying to reset profil, reset software, try installing CS5 plugin for Contact Sheet.

                                            And nothing works...

                                            They always asking me if I had install 3rd party plugin, but no, I haven't...

                                             

                                            My problem, for the second time, is returning to advance tech support.

                                            • 19. Re: I can't create contact sheet with Photoshop CC
                                              Animatetrunks Level 1

                                              Oh yeah, I find the solution to my problem while I was talking the technical supportcontact-sheet_solution.jpg

                                              The tech support says that I was a better help than himself...

                                              So after 4-5 call, my problem is solve

                                              1 person found this helpful
                                              • 20. Re: I can't create contact sheet with Photoshop CC
                                                a_macaholic

                                                In Photoshop Preferences>Plug-Ins tick 'Additional Plug-Ins Folder' and point to Library/Application Support/Adobe/Startup Scripts CS6/Adobe Photoshop, then restart computer.

                                                Fixed for me!

                                                • 21. Re: I can't create contact sheet with Photoshop CC
                                                  Alcand

                                                  Thanks. It works for me. W7, DEll Vostro, core i5