3 Replies Latest reply on Dec 5, 2013 6:54 AM by Jonathan Ferman

    Exchange Product Update Not Available

    Robert Pritchard

      I purchased PHP Ajax Datagrid (Version 1.4.9) through Adobe Exchange several days ago and it does not work with DW CC. I contacted the developer and he said that I need to update to version 1.4.10 to correct the problem.

       

      Version 1.4.10 is showing as available on Exchange but it will not update my older version.

       

      The developer will not correct the issue and has told me I have to update through Exchange.

       

      If Exchange will not allow me to update how do I get a refund for a product that will not work with DW CC.

       

      Robert

        • 1. Re: Exchange Product Update Not Available
          lesavage Adobe Employee

          Hi Robert,

           

          Can you send a screenshot of what you are seeing? My assumption is that you are seeing PHP Ajax Datagrid 1.4.9 listed in your My Stuff section but it is not giving you the option to update - is that correct?

           

          If yes then please search under the All section for PHP Ajax Datagrid. Complete the steps to purchase the extension however it should prompt you that you have already purchased the item. Click OK and it should start to download and install version 1.4.10.

           

          Please send an email to fgregor at adobe dot com if this does not resolve the issue.

           

          Thanks,

          Lea

          • 2. Re: Exchange Product Update Not Available
            Robert Pritchard Level 1

            Tried that and it tells me that I already purchased but it will not update. BTW - the plugin now has version 1.4.11 and I still cannot update!!!

             

            FYI - When the dialog box come up to tell me I already purchased the plugin it has "error" for the title. The developer keeps telling me he will not help me... I purchased through Exchange so I have to update through Exchange.

            • 3. Re: Exchange Product Update Not Available
              Jonathan Ferman Adobe Employee

              Hi there,

               

              Did your issue get resolved yet? If not please message me directly.

               

              Thanks,

               

              Jonathan